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Customer Retention Management Specialist

    www.karir.com

    Requirements:
    • Female maximal 35 Years Old
    • Minimal S1 Marketing, Bussiness Administration are preferable
    • Minimal 1 years experience in Customer Retention Marketing
    • Good Communication & Negotiation Skill, Detail
    • Good interpersonal skill, dynamic, energetic and team work
    • Highly organized, displays good judgements, proactive customer development
    • Willing to work underpressure
    • HR Department PT Elang Prima Retailindo (O Shop.co.id) SCTV Tower SENAYAN CITY 16th Floor Jl. Asia Afrika Lot. 19, Jakarta 10270
    Responsibilities:
    • Responsible for proactive relationship building with customers and agents.
    • Develop strategies and recommendations to retain customers before cancellation based on working with inactive customer/agents
    • Provide solutions or promotional offers designed to retain the caller as a member
    • Improve service by communicating and assisting individuals to understand member needs,providing guidance, and feedback
    • Study, analyze and report on customer feedback methods relative to products, services innovation
    • Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution
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    Deskripsi Perusahaan

    PT Elang Prima Retailindo isa subsidiary of EMTEK Group (PT. ElangMahkotaTeknologi) and Connectivity which is a parent company of SCTV, Indosiar, O-Channel, Liputan 6.com, NexMedia, and Screenplay Production. We have the best leading online shopping in Indonesia named O Shop. O Shop makes online shopping easy and fun, from lifestyle, households, entertainment, beauty & style to health. O Shop offers innovative, differentiated retail online experience. As a leading interactive multichannel retailer, O Shop offers a curated assortment of exclusive products combined with the premium & best brand in quality. We Invited talented professional to join us for the position.