Deskripsi Pekerjaan

Requirements:
  • Female maximal 35 Years Old
  • Minimal S1 Marketing, Bussiness Administration are preferable
  • Minimal 1 years experience in Customer Retention Marketing
  • Good Communication & Negotiation Skill, Detail
  • Good interpersonal skill, dynamic, energetic and team work
  • Highly organized, displays good judgements, proactive customer development
  • Willing to work underpressure
  • HR Department PT Elang Prima Retailindo (O Shop.co.id) SCTV Tower SENAYAN CITY 16th Floor Jl. Asia Afrika Lot. 19, Jakarta 10270
Responsibilities:
  • Responsible for proactive relationship building with customers and agents.
  • Develop strategies and recommendations to retain customers before cancellation based on working with inactive customer/agents
  • Provide solutions or promotional offers designed to retain the caller as a member
  • Improve service by communicating and assisting individuals to understand member needs,providing guidance, and feedback
  • Study, analyze and report on customer feedback methods relative to products, services innovation
  • Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution

Tentang Perusahaan

Why join us

O Shop yang sedang terus berkembang membutuhkan tenaga profesional yang dinamis, berpenampilan menarik dengan kemampuan individu serta komunikasi yang baik untuk menjadi bagian dari tim kami. 

Address

Sctv, Jalan Asia Afrika, Gelora, Central Jakarta City, Special Capital Region of Jakarta, Indonesia

No. Telepon

021 - 7278 2200

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