Deskripsi Pekerjaan

Requirements: • Bachelor’s Degree in relevant field • Fluent in Bahasa Indonesian • Good in written and spoken English • Minimum 5-6 years of relevant work experience, especially in General Management, Hospitality, Community Management, Loyalty or others • Minimum 3-4 years of primary experience in hospitality, community management, events management, customer loyalty or related jobs • Microsoft Excel, Microsoft PowerPoint • Other systems & tools to help implementation and tracking • Excellent communication and leadership skills. Good interpersonal skills that enable one to work with people at all levels, to motivate and empower whenever necessary • Experience in events planning is a plus point • Able to make key business decisions or provide solid recommendations based on data & analytical thinking • Self-starter and ability to work well in a fast-paced environment • Passionate about the social mission and making a positive impact in emerging markets Responsibilities: • Accountable for the development and delivery of Partner Experience Strategy • Accountable for partner on-boarding, quality assurance, loyalty and retention • Support the Head of Partner Experience to ensure high retention rate & increase partners LTV • Build and mentor a team, encouraging cultural inclusiveness and sharing of plans, objectives and results

Tentang Perusahaan

Why join us

Grab is a social startup that aims to significantly improve the lives of both taxi drivers and passengers across Southeast Asia (Malaysia, Philippines, Thailand, Singapore, Vietnam and Indonesia) through its innovative mobile taxi booking app. We are on a mission to increase the incomes and quality of life of taxi drivers, as well as provide safety, speed and certainty for passengers. Launched in 2012, Grab has since expanded into 6 countries and 17 cities. To date, Grab has raised more than US$ 340 million in venture funding from Softbank Capital, GGV Capital, and Vertex Ventures among other leading investors.


Wisma Sejahtera, Jalan Letjen S. Parman, Slipi, West Jakarta City, Special Capital Region of Jakarta, Indonesia

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