Assistant Contact Center Manager

    Simpan

    www.karir.com

    Requirements:
    • Candidate must possess at least Bachelor Degree from any field
    • Have experience preferably as Supervisor in Contact Center and Management Information System at least 3-4 years
    • Fluent In English, Bahasa, Vietnam and Melayu both Verbal and Written
    • Good analytical, presentation and planning ability
    • Good leadership skill and negotiation skill
    • Good motivated, able to work under pressure and wise
    • Passion for video games and mobile applications
    • Good understanding of Microsoft Windows and Microsoft Office (Word, Excel, Powerpoint) or equivalents
    • Willing good work in Jogja
    Responsibilities:
    • Be in charge of running and managing the call center daily
    • Set KPI targets for all other call center agents to meet up with
    • Schedule and organize shift patterns for team members to ensure that customers are never left unattended to
    • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
    • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
    • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
    • Keep up with happenings in the industry and ensuring adherence to industry standards
    • Ensure that clients are kept satisfied at all times by providing prompt response and solutions to their challenges at all times
    • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members

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    Kesimpulan Review

    Pros
    • Lingkungan kerja yang asik dan fun, hubungan antar rekan kerja cukup dekat. Perusahaan juga sering mengadakan gathering ataupun event untuk mempererat hubungan kekerabatan.
    Cons
    • Fasilitas yang ada di kantor masih terbilang kurang sehingga tingkat kenyamanan dalam bekerja pun masih kurang. Work life balance karyawannya masih terbilang kurang baik.

    Address

    Menara Jamsostek Jl Jend Gatot Subroto Kav 38 Menara Jamsostek Lt 18 Kuningan Barat, Mampang Prapatan Jakarta Selatan 12710 DKI Jakarta

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