Requirements:
  • Candidate must possess at least Bachelor Degree from any field
  • Have experience preferably as Supervisor in Contact Center and Management Information System at least 3-4 years
  • Fluent In English, Bahasa, Vietnam and Melayu both Verbal and Written
  • Good analytical, presentation and planning ability
  • Good leadership skill and negotiation skill
  • Good motivated, able to work under pressure and wise
  • Passion for video games and mobile applications
  • Good understanding of Microsoft Windows and Microsoft Office (Word, Excel, Powerpoint) or equivalents
  • Willing good work in Jogja
Responsibilities:
  • Be in charge of running and managing the call center daily
  • Set KPI targets for all other call center agents to meet up with
  • Schedule and organize shift patterns for team members to ensure that customers are never left unattended to
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept satisfied at all times by providing prompt response and solutions to their challenges at all times
  • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members
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Deskripsi Perusahaan

Teleperformance Indonesia is a subsidiary of SR.Teleperformance, the global leader for customer contact services. It is listed on the Paris Stock Exchange with 2005 revenue of 1.5 Billion US dollars. We operate in 42 countries worldwide, with more than 60,000 employees. Teleperformance provides customer-care, customer acquisition, market research services to major local and Fortune 500 firms in the telecommunications, media, and banking, insurance and information technology sectors.

Review ( Teleperformance Indonesia )


  1. 3
Current Employee
Gaji & Benefit
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Work/Life Balance
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Senior Manajemen
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Nilai & Budaya
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Jenjang Karir
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Pros

Lingkungan kerja yang asik dan fun, hubungan antar rekan kerja cukup dekat. Perusahaan juga sering mengadakan gathering ataupun event untuk mempererat hubungan kekerabatan.

Cons

Fasilitas yang ada di kantor masih terbilang kurang sehingga tingkat kenyamanan dalam bekerja pun masih kurang. Work life balance karyawannya masih terbilang kurang baik.