Requirements:

- At least a Diploma or Bachelor’s degree from any discipline

- Have experience in 1-2 years or more of experience in Call Center, preferable knowledge of the process in operational aspect

- Strong understanding of QA and Call Center operation and solution

- Proficient in English, Bahasa and Melayu both of oral and written

- Have a logical thingking, critical, analyst thingking, well organized and detailed

- Friendly proactive attitude and and great communicator in cahallenging situations

- Passion for video games and mobile applications

- Good understanding of Microsoft Windows and Microsoft Office or equivalent

- Willing good work in Jogja

Responsibilities:

- Planning education training program.

- Manage and develop all training activities.

- Conduct training needs analysis and carry out training for employees

- Ensure workload planning and work schedule supports the company objective and customer’s expectation

- Cooperate with other functions both inside and outside Call Center in handling customer concern and operational issues

- Prepare the implementation of training and coordination of all activities related to the training.

- Create, improvement, training materials appropriate to analyze business needs.

- Create and maintain service culture in Call Center, Manage a fun, enthusiast and alive working environment

 

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Company Description

Teleperformance Indonesia is a subsidiary of SR.Teleperformance, the global leader for customer contact services. It is listed on the Paris Stock Exchange with 2005 revenue of 1.5 Billion US dollars. We operate in 42 countries worldwide, with more than 60,000 employees. Teleperformance provides customer-care, customer acquisition, market research services to major local and Fortune 500 firms in the telecommunications, media, and banking, insurance and information technology sectors.

Review ( Teleperformance Indonesia )


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Pros

Lingkungan kerja yang asik dan fun, hubungan antar rekan kerja cukup dekat. Perusahaan juga sering mengadakan gathering ataupun event untuk mempererat hubungan kekerabatan.

Cons

Fasilitas yang ada di kantor masih terbilang kurang sehingga tingkat kenyamanan dalam bekerja pun masih kurang. Work life balance karyawannya masih terbilang kurang baik.