Requirements:

- At least a Diploma or Bachelor’s degree from any discipline

- Have experience in 1-2 years or more of experience in Call Center, preferable knowledge of the process in operational aspect

- Strong understanding of QA and Call Center operation and solution

- Proficient in English, Bahasa and Melayu both of oral and written

- Have a logical thingking, critical, analyst thingking, well organized and detailed

- Friendly proactive attitude and and great communicator in cahallenging situations

- Passion for video games and mobile applications

- Good understanding of Microsoft Windows and Microsoft Office or equivalent

- Willing good work in Jogja

Responsibilities:

- Planning education training program.

- Manage and develop all training activities.

- Conduct training needs analysis and carry out training for employees

- Ensure workload planning and work schedule supports the company objective and customer’s expectation

- Cooperate with other functions both inside and outside Call Center in handling customer concern and operational issues

- Prepare the implementation of training and coordination of all activities related to the training.

- Create, improvement, training materials appropriate to analyze business needs.

- Create and maintain service culture in Call Center, Manage a fun, enthusiast and alive working environment

 

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Kesimpulan Review

Pros
  • Lingkungan kerja yang asik dan fun, hubungan antar rekan kerja cukup dekat. Perusahaan juga sering mengadakan gathering ataupun event untuk mempererat hubungan kekerabatan.
Cons
  • Fasilitas yang ada di kantor masih terbilang kurang sehingga tingkat kenyamanan dalam bekerja pun masih kurang. Work life balance karyawannya masih terbilang kurang baik.

Address

Menara Jamsostek Jl Jend Gatot Subroto Kav 38 Menara Jamsostek Lt 18 Kuningan Barat, Mampang Prapatan Jakarta Selatan 12710 DKI Jakarta

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