Business Analyst - Project Manager




    • Preferably educated to degree level or holds a professional qualification
    • Has achieved proficiency in Project Manager or similar
    • Experience in retail, insurance, supply chain, technology and/or customer management.
    • Preferably APM Practitioner qualified or Prince2 qualified
    • MSP (or equivalent) qualification desirable


    • Experience of working within an insurance, retail or telecoms environment
    • Ability to show strong leadership to areas / functions
    • Strong networking capability and influence.

    Position Description: Business Analyst / Project Manager

    Primary Report To: Group COO

    Function: Strategic Change Function

    Location: Kuala Lumpur, Malaysia. Travel across Asia as required

    Hours of work: Mon - Fri, 9 AM - 6 PM. With flexibility on both sides as and when required.

    Purpose of the role:
    Due to project expansion, an exciting opportunity has arisen in our internal change function. We currently require a Business Analyst/Project Manager to support the delivery of strategic projects. The successful candidate will ensure successful delivery of the change agenda through the definition, design and delivery of a change project, within a wider programme or portfolio of change, to realise the strategic objectives of AmTrust Mobile Solutions Malaysia, Indonesia, India and Philippines; working in partnership with the business, finance and IT, and wider Group functions and acting as the custodian of all change across the Asia business.

    Main Duties & Responsibilities:

    • Lead the development of change projects to realise the key capability requirements of the future operating model, with a 1 to 3 year delivery horizon.
    • Work in collaboration with project sponsors and other stakeholders within the business to ensure shared ownership for the delivery of project outcomes and benefits
    • Lead complex cross-functional change into the organisation through the application of ‘best in class’ business analysis and change management
    • Own senior project stakeholder relationships and engage the business more broadly with project communications
    • Develop high performing project teams, with good knowledge management, who work in collaboration with the business
    • Support an effective governance framework to ensure the appropriate level of oversight and control is in place across their projects
    • Lead the definition and realisation of detailed business requirements through collaboration with the business, IT and other 3rd parties and support the delivery of those requirements
    • Lead detailed business analysis with IT and business stakeholders which might include investigation into processes, systems, data flows, error codes, reporting, solution definition and design, change management and communications
    • Support the user acceptance testing (UAT) process to ensure the developed solution is fit for purpose, and ensure successful handover of IT developments into UAT
    • Act as a brand ambassador for Business Change and play an active role in positively shaping how business change capabilities are perceived by the wider business

    People Management:

    Will be responsible for Matrix Management on projects, managing virtual business managers, IT and 3rd party vendors.

    Financial Management:

    Responsible for the management of budget on all projects managed.


    • Project Planning and Organising
    • Programme management
    • Business Analysis, requirements capture and process mapping
    • IT literate
    • Stakeholder Management & Communication.
    • Strategic perspective
    • Tools – keep abreast of the Project Management tools and techniques being used across the Retail and Telecoms industries.

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