Deskripsi Pekerjaan



  • Preferably educated to degree level or holds a professional qualification
  • Has achieved proficiency in Project Manager or similar
  • Experience in retail, insurance, supply chain, technology and/or customer management.
  • Preferably APM Practitioner qualified or Prince2 qualified
  • MSP (or equivalent) qualification desirable


  • Experience of working within an insurance, retail or telecoms environment
  • Ability to show strong leadership to areas / functions
  • Strong networking capability and influence.

Position Description: Business Analyst / Project Manager

Primary Report To: Group COO

Function: Strategic Change Function

Location: Kuala Lumpur, Malaysia. Travel across Asia as required

Hours of work: Mon - Fri, 9 AM - 6 PM. With flexibility on both sides as and when required.

Purpose of the role:
Due to project expansion, an exciting opportunity has arisen in our internal change function. We currently require a Business Analyst/Project Manager to support the delivery of strategic projects. The successful candidate will ensure successful delivery of the change agenda through the definition, design and delivery of a change project, within a wider programme or portfolio of change, to realise the strategic objectives of AmTrust Mobile Solutions Malaysia, Indonesia, India and Philippines; working in partnership with the business, finance and IT, and wider Group functions and acting as the custodian of all change across the Asia business.

Main Duties & Responsibilities:

  • Lead the development of change projects to realise the key capability requirements of the future operating model, with a 1 to 3 year delivery horizon.
  • Work in collaboration with project sponsors and other stakeholders within the business to ensure shared ownership for the delivery of project outcomes and benefits
  • Lead complex cross-functional change into the organisation through the application of ‘best in class’ business analysis and change management
  • Own senior project stakeholder relationships and engage the business more broadly with project communications
  • Develop high performing project teams, with good knowledge management, who work in collaboration with the business
  • Support an effective governance framework to ensure the appropriate level of oversight and control is in place across their projects
  • Lead the definition and realisation of detailed business requirements through collaboration with the business, IT and other 3rd parties and support the delivery of those requirements
  • Lead detailed business analysis with IT and business stakeholders which might include investigation into processes, systems, data flows, error codes, reporting, solution definition and design, change management and communications
  • Support the user acceptance testing (UAT) process to ensure the developed solution is fit for purpose, and ensure successful handover of IT developments into UAT
  • Act as a brand ambassador for Business Change and play an active role in positively shaping how business change capabilities are perceived by the wider business

People Management:

Will be responsible for Matrix Management on projects, managing virtual business managers, IT and 3rd party vendors.

Financial Management:

Responsible for the management of budget on all projects managed.


  • Project Planning and Organising
  • Programme management
  • Business Analysis, requirements capture and process mapping
  • IT literate
  • Stakeholder Management & Communication.
  • Strategic perspective
  • Tools – keep abreast of the Project Management tools and techniques being used across the Retail and Telecoms industries.

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