Deskripsi Pekerjaan

Jakarta, Indonesia

Executive recruitment company Monroe Consulting Group Indonesia’s specialised Technology Division is recruiting on behalf of an on-demand logistic mobile and web app that allows you to book and manage pickups and deliveries of almost anything in select metro areas across Southeast Asia. Our client’s marketplace connects businesses and individuals with qualified drivers and their vehicles to provide affordable and trustworthy service according to our high quality standards. Our respected client is seeking an operational management professional for the job of Director of Operations. The job is based in Jakarta, Indonesia.

Job responsibilities include:

  • Ensure cost effective, efficient, and above expectation delivery of services to the Company's customers
  • Directly manage the following Managers and is accountable for the performance of their departments and teams: Head of Customer Service Center (CS Center), Head of Driver Recruitment & Management (Fleet Team), Head of Driver Training (Training Team), Business Process Specialists (Service Level Agreement Process)
  • Design, execute, and manages service and operations protocols and procedures to meet enterprise client needs
  • Manage KPIs to service level agreement targets set by enterprise clients
  • Track and repors KPIs across all operations reporting lines to senior management, stakeholder teams, and clients
  • Create and manage resource plans and budgets for the Company's entire operational division
  • Serve on the Senior Management Committee of the International Parent Company

Job Requirements

  • MBA or relevant advanced degree is strongly preferred
  • At least 35 years old
  • At least 12 years career experience in a senior operational management role
  • Extensive experience managing departmental level managers and teams  
  • Very strong analytical skill and comfortable working with data
  • Very strong communication, presentation, and interpersonal skills
  • Very strong client communication and management skills
  • Very strong project management skills
  • Direct experience in logistics, startups, logistics tech, or transportation tech

If you feel that you can meet the qualification and up to the challenge, please send your complete application (application letter, resume, expected salary and any related supporting documents) and current color photograph at size 4 x 6 cm by clicking button bellow

Tentang Perusahaan


Jl TB Simatupang, Kav. 36 Jakarta, Sovreign Plaza Building, 16th Floor

No. Telepon



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