Head of Operations Job (On-Demand Logistic), Jakarta

    Simpan

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    • Ensure cost effective, efficient, and above expectation delivery of services to the Company's customers
    • Directly manage the following Managers and is accountable for the performance of their departments and teams: Head of Customer Service Center (CS Center), Head of Driver Recruitment & Management (Fleet Team), Head of Driver Training (Training Team), Business Process Specialists (Service Level Agreement Process)
    • Design, execute, and manages service and operations protocols and procedures to meet enterprise client needs
    • Manage KPIs to service level agreement targets set by enterprise clients
    • Track and repors KPIs across all operations reporting lines to senior management, stakeholder teams, and clients
    • Create and manage resource plans and budgets for the Company's entire operational division
    • Serve on the Senior Management Committee of the International Parent Company
     
    Job Requirements :
     
    • MBA or relevant advanced degree is strongly preferred
    • At least 35 years old
    • At least 12 years career experience in a senior operational management role
    • Extensive experience managing departmental level managers and teams 
    • Very strong analytical skill and comfortable working with data
    • Very strong communication, presentation, and interpersonal skills
    • Very strong client communication and management skills
    • Very strong project management skills
    • Direct experience in logistics, startups, logistics tech, or transportation tech

    Anda perlu masuk untuk melamar pekerjaan ini

    Lowongan pekerjaan ini kemungkinan telah berakhir.

    Kesimpulan Review

    Pros
    • Jam kerja yang fleksibel sehingga dapat dikondisikan sesuai dengan karyawan, jenjang karir yang diberikan sangat jelas dan terbuka untuk seluruh karyawan.
    • jam kerja yang ditetapkan di perusahaan ini cukup fleksibel dan tidak mengikat karyawan. Selain itu, budaya perusahaan juga sangat mendukung pekerjaan yang ada.
    Cons
    • Perusahaan kurang memberikan kegiatan pelatihan dan pengembangan kepada karyawan sehingga karyawan belum memiliki kualitas yang begitu baik. Karyawan juga sulit mengerti pekerjaan yang diberikan oleh perusahaan.
    • Dalam segi pengadaan traning masih kurang dan harus ditingkatkan agar perkembangan karyawan tidak terhambat dan kinerja karyawan pun akan terus meningkat.

    Address

    Jl TB Simatupang, Kav. 36 Jakarta, Sovreign Plaza Building, 16th Floor

    Melamar ke Pekerjaan