Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

  • Ensure cost effective, efficient, and above expectation delivery of services to the Company's customers
  • Directly manage the following Managers and is accountable for the performance of their departments and teams: Head of Customer Service Center (CS Center), Head of Driver Recruitment & Management (Fleet Team), Head of Driver Training (Training Team), Business Process Specialists (Service Level Agreement Process)
  • Design, execute, and manages service and operations protocols and procedures to meet enterprise client needs
  • Manage KPIs to service level agreement targets set by enterprise clients
  • Track and repors KPIs across all operations reporting lines to senior management, stakeholder teams, and clients
  • Create and manage resource plans and budgets for the Company's entire operational division
  • Serve on the Senior Management Committee of the International Parent Company
 
Job Requirements :
 
  • MBA or relevant advanced degree is strongly preferred
  • At least 35 years old
  • At least 12 years career experience in a senior operational management role
  • Extensive experience managing departmental level managers and teams 
  • Very strong analytical skill and comfortable working with data
  • Very strong communication, presentation, and interpersonal skills
  • Very strong client communication and management skills
  • Very strong project management skills
  • Direct experience in logistics, startups, logistics tech, or transportation tech

Tentang Perusahaan

Address

Jl TB Simatupang, Kav. 36 Jakarta, Sovreign Plaza Building, 16th Floor

No. Telepon

62-21-29400040

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