IT Operation Support Supervisor/IT Operation Support Supervisorc

Responsibilities:

  • Supervise the Help Desk & Technical support staff to provide timely, accurate, and courteous technology support.
  • Measure and improve performance and operations of Help Desk & Technical Support
  • Analyze Help Desk work flow for trends to identify potential problem areas, improve business processes, make recommendations, and improve technical support services.
  • Work closely with other IT teams to provide feedback to help identify and understand system changes, and to prepare the Help Desk for these changes.
  • Establish metric reporting of the Help Desk and monitor overall success and satisfaction with the Help Desk by the user community.
  • Monitor and adjust inbound work assignments to ensure telephone and e-mail support requests are handled according to established service level agreements.
  • Collaborate and assist in the review and development of the desktop/laptop standard application and hardware.
  • Continually monitor Help Desk & Technical Support Inbox and tickets to ensure staff meets company SLA’s.
  • Administer and maintain Help Desk ticketing system.
  • Provide hands on support as needed.
  • Diagnosing and solving hardware and software faults
  • Testing and evaluate new technology
  • Monitoring and maintaining computer systems and networks
  • Documentation of computer systems

Requirements:

  • Requires Bachelor’s degree in Computer Science or related field or equivalent experience.
  • Minimum of two years experience in PC hardware and software support or help desk support function.
  • Minimum of two years supervisory experience.
  • Must have experience answering internal calls regarding IT issues.
  • Must have experience with low to mid level diagnosis and remediation.
  • Knowledgeable on Windows operating system and Microsoft Office to advanced level
  • Excellent attention to detail and organizational skills. Ability to work independently and in a team environment.
  • ITIL v3 Foundation Certification a plus
  • Have knowledge of IT Hardware, Network/LAN, Internet, Server, including installation, troubleshooting and maintenance
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Deskripsi Perusahaan

DIBUTUHKAN SEGERA

 

Perusahaan Kontraktor Pertambangan Batubara dan Land Clearing Kelapa Sawit membutuhkan segera :  

Informasi Perusahaan : www.nipindo.co.id

Review ( ASURANSI JIWA CENTRAL ASIA RAYA(CAR), PT )

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perusahaan memberikan pekerjaan yang santai, adanya fasilitas kerja yang enak dan sangat memuaskan para karyawan, rekan kerja yang baik dan ramah

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