Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

JOB DESCRIPTION:
  • Handle Customer request and queries [Create and manage ticketing process, monitor the process, and communication with customer for any progress, ensure all request/queries has been done].
  • Collaborate with others division in handling of Customer Queries and Incident Resolution.
  • Incident Handling Management [Inform to Customer, Resolve all incident as quick as possible as per SOP]
  • Prepare daily report of ticketing process and support administration work.
  • Monitoring all devices and ensure Customer’s SLA strictly conform.
  • Handling incoming and outgoing call professionally.
  • Responsible for handling mails either from customer or internal.
 
JOB REQUIREMENTS:
  • Age maximum 30 years old
  • Have experience in customer care or from the HOTEL INDUSTRY
  • Have good knowledge in service
  • Minimum D3 Any Discipline (Preferred for Social / Hospitality Service)
  • Proficiency in English communication is an advantage
  • Have good interaction Skill
  • Ready to work with long hours based on shifting schedule
  • Ready to In charge on Public Holiday
  • Used to work under high environment pressure
  • Have good communication skill
  • Computer literate
  • Willing to work on shift.
  • Good telephone skills and good administrative process skills.

Tentang Perusahaan

Why join us

DCI was established as an enabler to business communities, by providing a reliable, carrier-neutral, and global standard data center infrastructure services in Jakarta and its surrounding area. Our corporate culture is dynamic, creative, and innovative as well as providing an opportunity for you to develop a career with us.

Address

Jl Betgandang I 1-XX Sanur, Denpasar Selatan Denpasar 80228 Bali

No. Telepon

(0361) 288428

Lowongan Kerja Rekomendasi