Customer Care

DESKRIPSI PEKERJAAN

JOB DESCRIPTION:
  • Handle Customer request and queries [Create and manage ticketing process, monitor the process, and communication with customer for any progress, ensure all request/queries has been done].
  • Collaborate with others division in handling of Customer Queries and Incident Resolution.
  • Incident Handling Management [Inform to Customer, Resolve all incident as quick as possible as per SOP]
  • Prepare daily report of ticketing process and support administration work.
  • Monitoring all devices and ensure Customer’s SLA strictly conform.
  • Handling incoming and outgoing call professionally.
  • Responsible for handling mails either from customer or internal.
 
JOB REQUIREMENTS:
  • Age maximum 30 years old
  • Have experience in customer care or from the HOTEL INDUSTRY
  • Have good knowledge in service
  • Minimum D3 Any Discipline (Preferred for Social / Hospitality Service)
  • Proficiency in English communication is an advantage
  • Have good interaction Skill
  • Ready to work with long hours based on shifting schedule
  • Ready to In charge on Public Holiday
  • Used to work under high environment pressure
  • Have good communication skill
  • Computer literate
  • Willing to work on shift.
  • Good telephone skills and good administrative process skills.
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Deskripsi Perusahaan

Data centers offer much more than just state-of-the-art carrier-neutral colocation space and carrier-dense interconnections. PT. DCI Indonesia is home to an increasing number of large enterprises, as well as robust digital ecosystems for cloud, mobility, content and financial services. By locating your data in PT.DCI Indonesia you are surrounded by opportunities to form new interconnections with business partners, service providers and networks.

Review ( PT DCI Indonesia )


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Pros

jadwal kerja yang bagus dan profesional, akhir minggu libur, perusahaan yang sudah masuk dalam perusahaan yang terkemuka serta berskala internasional

Cons

lokasi kantor yang jauh dari rumah sehingga perlu kerja ekstra agar bisa sampai ke kantor tepat waktu, atasan yang masih kurang adil