Customer Service Officer

    Simpan

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    Located in Yogyakarta, we build website and applications for the travel, real estate, and business markets. With teams in Sidney and Yogyakarta, we blend our talent to deliver amazing products at a small business price.
     
    We are looking for a Customer Service Representative to join our team. This role will be located in Yogyakarta. You will be responsible for maintaining clients, communicate client's need to team and giving fast response to day to day service.
    • Main task of this position 
    • Reviewed emails and developed rules for responding
    • Publishing and managing content through our site, and blog.
    • Participated in our weekly meeting with the team
    • Maintain and manage our CRM system Capsule.
    • Provide reports from our management system
    • Maintaining our email automation system
    • Performing SEO tasks and generating reports
    • Responding to customer inquiries and providing first level support.
    • Managing tickets through for escalation
    • Live chat through our site direct to customers and respond to requests
     
    Suitable candidate for this require :
    • Diploma, Linguistics/Languages major or equivalent.
    • Very good in English (speaking and written).
    • Familiar with communication through emails
    • Ability to provide a valid  English test score will be an advantage
    • Bachelor degree majoring in Literature, Business, Marketing, Social and Politics
    • Having 1 year experience as a customer service will be an advantage
    • Able to work in a team
    • Detail oriented and customer focused
    Point Plus 
    • Web content management
    • Zendesk

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    Kesimpulan Review

    Pros
    • Work/life balance di dalam perusahaan sudah cukup baik. Selain itu, tidak pernah ada jam kerja yang berlebihan. Perusahaan juga cukup terbuka dengan para karyawannya.
    • Bekerja di dalam perusahaan ini cukup menyenangkan. Tingkat stress pun cukup rendah karena selain bekerja kita juga bisa bermain di dalamnya. Kantornya di dominasi oleh karyawan yang masih muda sehingga lingkungan pun mejadi asyik.
    Cons
    • Sistem komunikasi diantara para karyawannya masih perlu ditingkatkan kembali. Selain itu, perusahaan juga perlu memperbaiki beberapa aturan yang ada di dalamnya.
    • Lahan parkir di dalam perusahaan kurang luas. Walaupun masih terbilang perusahaan kecil, setidaknya perusahaan sudah menyediakan fasilitas yang bisa meningkatkan kinerja para karyawannya.

    Address

    Jl. Pakuningratan, Yogyakarta, Special District of Yogyakarta, Indonesia

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