Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Located in Yogyakarta, we build website and applications for the travel, real estate, and business markets. With teams in Sidney and Yogyakarta, we blend our talent to deliver amazing products at a small business price.
 
We are looking for a Customer Service Representative to join our team. This role will be located in Yogyakarta. You will be responsible for maintaining clients, communicate client's need to team and giving fast response to day to day service.
  • Main task of this position 
  • Reviewed emails and developed rules for responding
  • Publishing and managing content through our site, and blog.
  • Participated in our weekly meeting with the team
  • Maintain and manage our CRM system Capsule.
  • Provide reports from our management system
  • Maintaining our email automation system
  • Performing SEO tasks and generating reports
  • Responding to customer inquiries and providing first level support.
  • Managing tickets through for escalation
  • Live chat through our site direct to customers and respond to requests
 
Suitable candidate for this require :
  • Diploma, Linguistics/Languages major or equivalent.
  • Very good in English (speaking and written).
  • Familiar with communication through emails
  • Ability to provide a valid  English test score will be an advantage
  • Bachelor degree majoring in Literature, Business, Marketing, Social and Politics
  • Having 1 year experience as a customer service will be an advantage
  • Able to work in a team
  • Detail oriented and customer focused
Point Plus 
  • Web content management
  • Zendesk

Tentang Perusahaan

Why join us

THE TEAM

 

We are a tight knit team of digital designers and developers, working together in Yogyakarta. We started out small, but there are now more than 50 of us working together to support our customers.
It is great working at SoftwareSeni with a good balance of fun and work. We have a company provided lunch together on a Monday, eat pudding like mad on a Friday, and the rest of the week we work hard on the stuff we love. After hours there are some full on Mario Kart competitions on the Wii, and the futsal team is a lot of fun.THE TEAM We are a tight knit team of digital designers and developers, working together in Yogyakarta. We started out small, but there are now more than 50 of us working together to support our customers. 

Address

Jl. Pakuningratan, Yogyakarta, Special District of Yogyakarta, Indonesia

No. Telepon

62-274-584368

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