• Handling live chat (Zopim) => main activity
  • Reply offline message on work day  (mainly)
  • Informing customers if there is any error in product.
  • Assisting on replying offline message (weekends)
  • Informing customers on new updated features
  • Informing customers on error message
  • FU pending and open tickets (if email is not possible, phone call)"
  • Assisting customer on product usage online
  • Tidying Zendesk: only her part and check on Dhyan's
  • Writing internal request form (if any)"
Requirements :
  • Candidate must possess at least a Diploma, Bachelor's Degree, Master's Degree / Post Graduate Degree, Finance/Accountancy/Banking, Mass Communications or equivalent.
  • Required skill(s): microsoft office, Communication Skill.
  • Required language(s): English, Bahasa Indonesia
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably Staff (non-management & non-supervisor)s specializing in Customer Service or equivalent.
  • Full-Time position(s) available.
Please apply through the below link for the positions:
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Deskripsi Perusahaan

Jurnal is cloud based accounting software. We provide accounting software for small and medium business enterprise. The mission of Jurnal is connecting business and accounting. Jurnal simplifies the bookkeeping and tax filing process for both businesses & accountants and allow them to collaborate easily through a shared ledger.