Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Responsibilities:
  • To provide first class support across the whole customer base
  • To perform technical root cause analysis of production problems.
  • Prioritizing enquiries/problems across different customers to meet contractual SLAs, whilst being able to clearly and promptly identify any issues to be escalated or assigned to another team.
  • Investigating defects/issues with the aim of providing resolution within agreed timescales.
  • To maintain internal and external relationships, and communicate directly with customers.
Requirements:
  • BSc in Computer Science, Information Technology or related field or equivalent education and work experience;
  • 1+ year of experience in Application Support
  • 1+ year of experience in working with MS SQL Server and Oracle database.
  • 1+ year having knowledge of enterprise Java development.
  • Preferably have ability to develop server monitoring script
  • Good ability problem solving skills.
  • Ability to explain technical specifications to business users in non-technical terms.
  • Have attention to detail; Have troubleshooting skills.
  • Good time management skills; strong ability to self-manage; sense of teamwork;
  • Must possess strong interpersonal skills as well as good written and verbal skills;
  • Willingness to travel both locally and internationally.
  • Fresh graduates are welcome

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