• Responsible for the administrating and maintaining of the telephony infrastructure
  • Experience in IVR and CTI especialy for avaya
  • Process User Request (Add/Delete/Modify (Agent, Skillset, IVR menu; Any request related with IT Support Service; Support requirement from IT Architecture & Change).
  • Able manage and do troubleshooting avaya PBX
  • Ensure network telephony performance and availability to meet daily operation
  • Have minimum 3 years in similar position
  • Background in Electrical Electrical Engineering, Information Technology Engineering or Informatics/ Computer Science.
  • Have experience in operating and managing Contact Center System such as: Avaya PBX, NICE recording, Front End Apps.
  • Have experience in NICE recordning & CMS
  • Have knowledge of contact center applications such as CRM, Ticketing, Knowledge based, etc.
  • Solid integrity, professionally and personality.
  • Strong initiatives in self-development.
  • Good team work skills.
  • Commitment to quality and timely result of the works.
  • Average in English, Spoken and Written.
  • Highly organized.
  • Strong service attitude.
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Deskripsi Perusahaan

PT Transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan and  PT Cyberindo Aditama (CBN).
transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia.
Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.
transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.
We ask for your continued support in the future.

Review ( PT Transcosmos Indonesia )

  1. 3
Current Employee
Gaji & Benefit
  1. 4
Work/Life Balance
  1. 3
Senior Manajemen
  1. 4
Nilai & Budaya
  1. 4
Jenjang Karir
  1. 2

Budaya kerja di dalam perusahaan menurut saya sudah meniru ala jepang dimana perusahaan menuntut semua hal terlampir dengan baik dan cekatan.


Tidak jelasnya management baik dari pekerjaan maupun transparasi performa kerja. Jenjang karir di dalam perusahaan pun masih kurang jelas dan cukup lambat.