PBX & Telephony Engineer

    Ditayangkan 05/October/2016

    Simpan0

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    • Responsible for the administrating and maintaining of the telephony infrastructure
    • Experience in IVR and CTI especialy for avaya
    • Process User Request (Add/Delete/Modify (Agent, Skillset, IVR menu; Any request related with IT Support Service; Support requirement from IT Architecture & Change).
    • Able manage and do troubleshooting avaya PBX
    • Ensure network telephony performance and availability to meet daily operation
       
    Requirements
    • Have minimum 3 years in similar position
    • Background in Electrical Electrical Engineering, Information Technology Engineering or Informatics/ Computer Science.
    • Have experience in operating and managing Contact Center System such as: Avaya PBX, NICE recording, Front End Apps.
    • Have experience in NICE recordning & CMS
    • Have knowledge of contact center applications such as CRM, Ticketing, Knowledge based, etc.
    • Solid integrity, professionally and personality.
    • Strong initiatives in self-development.
    • Good team work skills.
    • Commitment to quality and timely result of the works.
    • Average in English, Spoken and Written.
    • Highly organized.
    • Strong service attitude.

    Tutup pada 19/October/2016

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    Address

    Gedung Sarana Jaya, Lantai 5, Jl. Budi Kemuliaan 1/1, Gambir, Kota Jakarta Pusat, DKI Jakarta 10110, Indonesia

    Kesimpulan Review

    Pros
    • Budaya kerja di dalam perusahaan menurut saya sudah meniru ala jepang dimana perusahaan menuntut semua hal terlampir dengan baik dan cekatan.
    Cons
    • Tidak jelasnya management baik dari pekerjaan maupun transparasi performa kerja. Jenjang karir di dalam perusahaan pun masih kurang jelas dan cukup lambat.

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