Service Delivery Coordinator

    Ditayangkan 05/October/2016

    www.jobstreet.co.id

    • • Immediate interview slots!
    • • Multiple Project Opportunities
    • • Opportunities to grow your career

    DESKRIPSI PEKERJAAN

    Key Responsibilities
    • Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
    • Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments.
    • Maintains records of account specific service problems and assists in prioritizing work requests. Identifies process changes or adjustments and escalates same.
    • Maintains records of expenditures to ensure compliance with approved budgets.
    • Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
    • Assists in identifying service improvements to increase customer satisfaction.
    • Ensures delivery of projects meet client and company expectations and needs.
     
    Key Requirements
     
    • Bachelor's degree or equivalent combination of education and experience
    • Bachelor's degree in business administration, engineering, information systems or related field preferred
    • Three or more years of support services or project or program experience
    • Experience working with the technology industry
    • Experience working with company products and operating systems.

    Tutup pada 19/October/2016

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