Customer Service Agent



    • Provide client service excellence to applicants at all times. Receive customers in visa center, answer customer’s inquires
    • Collects required application documents in the required order, ensure data entry accuracy.
    • Maintain a professional appearance and friendly demeanor at all times
    • Attends morning/evening meeting. Immediately inform management of any problems or issues related to her/his daily work and regularly make suggestions on how to improve efficiency and client service
    • Complete daily report
    Non english speakers need not apply
    • Candidate must possess at least a Bachelor's Degree, any field.
    • Required skill(s): Microsoft Windows.
    • Required language(s): English, French, Bahasa Indonesia, German
    • At least 2 year(s) of working experience in the related field is required for this position.
    • Preferably Staff (non-management & non-supervisor)s specializing in Customer Service or equivalent.
    • Full-Time position(s) available.
    Reporting to: Customer Service Supervisor
    • University or college degree in foreign language or other majors with good command of English; French, German, Italian, Dutch, Portuguese  speaking is a plus
    • 1-2 related working experience preferred, fresh but fast learning graduate accepted
    • Skills and abilities:
    • Good communication and interpersonal skills. Actively shares relevant information, clearly communicates, and listens to feedback on.
    • Self-motivated
    • Fast-learner
    • Responsible. Actively contributes to an effective, collegial, and agreeable team environment.
    • Professional. Effectively applies knowledge of visa application issues.
    • Strong sense of customer-focus
    • Patient, persistent, calm, and polite in the face of challenges and stress.
    • Detail oriented
    • Problem solver
    • Capable to work under pressure
    ISO duties:
    • Keep customers information confidential
    • Respect and apply security procedures (SAT/IRP)
    • Follow Clean desk policy
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    Deskripsi Perusahaan

    Who we are
    TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of excellent customer experience at every single opportunity, serving governments and companies. Our rapid growth is a direct consequence of the confidence our clients have in us and the outstanding work performed every day by our teams around the world.

    What we do
    We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.
    Where we are
    Our global presence combined with our experienced project management teams enable us to open and begin operating any new face-to-face contact centers in a short period of time. Click below for further information.