Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

  • Provide client service excellence to applicants at all times. Receive customers in visa center, answer customer’s inquires
  • Collects required application documents in the required order, ensure data entry accuracy.
  • Maintain a professional appearance and friendly demeanor at all times
  • Attends morning/evening meeting. Immediately inform management of any problems or issues related to her/his daily work and regularly make suggestions on how to improve efficiency and client service
  • Complete daily report
 
Non english speakers need not apply
 
  • Candidate must possess at least a Bachelor's Degree, any field.
  • Required skill(s): Microsoft Windows.
  • Required language(s): English, French, Bahasa Indonesia, German
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Preferably Staff (non-management & non-supervisor)s specializing in Customer Service or equivalent.
  • Full-Time position(s) available.
 
Reporting to: Customer Service Supervisor
 
Requirements:
 
  • University or college degree in foreign language or other majors with good command of English; French, German, Italian, Dutch, Portuguese  speaking is a plus
  • 1-2 related working experience preferred, fresh but fast learning graduate accepted
  • Skills and abilities:
  • Good communication and interpersonal skills. Actively shares relevant information, clearly communicates, and listens to feedback on.
  • Self-motivated
  • Fast-learner
  • Responsible. Actively contributes to an effective, collegial, and agreeable team environment.
  • Professional. Effectively applies knowledge of visa application issues.
  • Strong sense of customer-focus
  • Patient, persistent, calm, and polite in the face of challenges and stress.
  • Detail oriented
  • Problem solver
  • Capable to work under pressure
 
ISO duties:
 
  • Keep customers information confidential
  • Respect and apply security procedures (SAT/IRP)
  • Follow Clean desk policy
 
 

Tentang Perusahaan

Address

Menara Anugrah, East Kuningan, Jakarta, Indonesia

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