Customer Relations Executive

    Simpan

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    Supervises every CRM activities, also anything related to CRM programs
     
    JOB FUNCTIONS:
    • 1. Increase Customer Loyalty Through Various :
      - CRM Program
      - Partnership with suppliers of same target customers
      - Research on current spending habits on current customers
      - CRM activity
      2. CRM activities & maintenance
      - Responsible for Point customer
      - Responsible in ETP Acselerator for new aplications
      - Responsible for Redeem point Customer
      3. Monthly Report for  CRM
      4. Responsible for VIP Database Maintenance :
      - Applications data entry
      - VIP Card Process
      - Mailling cust
      5. Responsible & handle customer hotline
    • REPORT TO : Marketing Manager
    • Must have communication, administration or business related degree
    EQUIPMENT OPERATED:
    • Personal Computer
    • Internet line
    • UBS server
     
    PHYSICAL AND MENTAL REQUIREMENTS:
    - Healthy and fit body condition
    - Able to follow tight deadlines
    - Must be able to work well under pressure
     
    COMMUNICATION SKILLS REQUIRED:
     
    BAHASA INDONESIA
    • Must be able to verbally communicate effectively with employees at all levels in the organization, as well as with suppliers, vendors, customers, callers and visitors
    • Must also be able to communicate effectively in written form with employees at all levels in the organization
    ENGLISH
    • Must be able to do intermediate verbal and written communication.
    MANDARIN
    • Not necessary but will be an advantage if can.
     
     

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    Pros
    • Terkadang ada kunjungan keluar kantor sehingga bekerja tidak selalu harus di kantor. Hal ini pun membuat kerja tidak akan mudah merasa jenuh.
    Cons
    • Suasana kerja yang ada kurang menyenangkan sehingga harus lebih diperhatikan lagi, karena hal tersebut mempengaruhi pekerjaan yang dilakukan oleh karyawan.

    Address

    Ktr Pusat Rukan Gading Bukit Indah Jl Raya Bukit Gading Rukan Gading Bukit Indah Bl E-F/19 Kelapa Gading Barat, Kelapa Gading Jakarta Utara 14240 DKI Jakarta

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