- To provide service to the customer in informing banking products and administration process of account/non-cash transaction of customer with the purpose to provide service to the customer according to applicable service standard.
- To provide information concerning types and advantages of bank’s products according to customer’s needs.
- Responsible for opening account without financial transaction including to follow up pending documents, updating customers database, follow up expired documents periodically based on internal policy and record it into phone log book register.
- Apply KYC and AML regulation for every all account opening, comply with all account opening system, internal procedure and BI regulation.
- To handle complaint submitted by the customer, maintain speed and accuracy in serving customer and keep service excellent quality.
- To receive Standing Instruction, Bills payment application. Automatic fund transfer, sweep up to account feasibility verification as transaction funding source.
- To receive balance inquiry, activation of dormant account and ATM registration.
- To prepare and submit the updating database from AML Dept before deadline to Head Customer Service / Manager Operation.
- Candidate must possess at least Bachelor's Degree, any field.
- At least 1 year of working experience in the related field is required for this position.
- Fluent in English, Mandarin skill would be an advantage.
Review ( PT Bank ICBC Indonesia )
- Gaji & Benefit
- Work/Life Balance
- Senior Manajemen
- Nilai & Budaya
- Jenjang Karir
Bonus terbilang baik, gaji tidak terlalu rendah karena perusahaan termasuk sedang growing. Suasana kantor yang nyaman dan kekeluargaan terjalin erat.
Pedoman perusahaan berasal dari pusat yakni china, kadang ada pedoman yang tidak dapat di gunakan di perbankan indonesia membuat waktu dan pikiran terkuras untuk masalah pedoman ini.