Driver Loyalty and Retention (Sr.) Executive


Responsibilities : 
• Giving training session to drivers and make a daily training record
• Do a pool visit to held a training
• Working close with sales team for pool visit
Calling and Fraud
• Execute daily calling list (Welcome, Alert, and Final)
• Helping out the other call activities
• Handling the driver’s complain thru call
• Tracking the fraud & execute
• Prepare the activities for drivers (invitation, tools, collaterals, etc)
• Conduct driver activities session
• Make activity report to Senior DLR
• Communicate with pool coordinators related their pool active level
• Enhance driver loyalty and retention.
Requirements : 
  • Candidate must possess at least a SMU, (Diploma) degree in Communication, Business Studies/ Administration/ Management or equivalent
  • At least 1 (3) year of working experience in the related field is required for this position
  • Computer proficiency i.e Microsoft office, internet / browsing, email, etc
  • Highly develop interpersonal skills
  • Dedicated, ethical and determined person
  • Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes
  • At least 1 (3) year of working experience in the related field is required for this position
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Company Description

Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.