Technical Support- call center

    Ditayangkan 05/October/2016

    0

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    Key Accountabilities:
    • Answering help desk telephones, and responding to basic customer inquiries.
    • Assisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issues.
    • Ability to resolve/refer complex technical problems through defined escalation process.
    • Logging and tracking inquiries using problem management database; and maintaining history records and related problem documentation.
    • Identify, evaluate and priorities customers' problems and complaints to ensure inquiries are resolved appropriately.
     
    Candidates Must Have:
    •  Experience working - either in Level 1 or 2 support.
    • 2-3 years experience of technical training in computer support - general service desk – networking support.
    • 2-3 years of technical/customer support experience - ideally working in a call center or local IT shop.
    • Experience working in operating systems and solving computer-related issues.
    • Experience with company escalation policy.
    • Excellent communication skills, interpersonal skills and problem solving skills.
    • Ability to balance and priorities work; and working in a team environment.
    • Required language(s): English, Bahasa Indonesia
    • Full-Time position(s) available.
     
     

    Tutup pada 19/October/2016

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    Address

    Ktr Perwakilan Wisma Bumiputera Jl Jend Sudirman Kav 75 Wisma Bumiputera Lt 7/701 Setiabudi, Setia Budi Jakarta Selatan 12910 DKI Jakarta

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