Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Key Accountabilities:
  • Answering help desk telephones, and responding to basic customer inquiries.
  • Assisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issues.
  • Ability to resolve/refer complex technical problems through defined escalation process.
  • Logging and tracking inquiries using problem management database; and maintaining history records and related problem documentation.
  • Identify, evaluate and priorities customers' problems and complaints to ensure inquiries are resolved appropriately.
 
Candidates Must Have:
  •  Experience working - either in Level 1 or 2 support.
  • 2-3 years experience of technical training in computer support - general service desk – networking support.
  • 2-3 years of technical/customer support experience - ideally working in a call center or local IT shop.
  • Experience working in operating systems and solving computer-related issues.
  • Experience with company escalation policy.
  • Excellent communication skills, interpersonal skills and problem solving skills.
  • Ability to balance and priorities work; and working in a team environment.
  • Required language(s): English, Bahasa Indonesia
  • Full-Time position(s) available.
 
 

Tentang Perusahaan

Address

Ktr Perwakilan Wisma Bumiputera Jl Jend Sudirman Kav 75 Wisma Bumiputera Lt 7/701 Setiabudi, Setia Budi Jakarta Selatan 12910 DKI Jakarta

No. Telepon

(021) 5731526

Lowongan Kerja Rekomendasi