Technical Support- call center


Key Accountabilities:
  • Answering help desk telephones, and responding to basic customer inquiries.
  • Assisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issues.
  • Ability to resolve/refer complex technical problems through defined escalation process.
  • Logging and tracking inquiries using problem management database; and maintaining history records and related problem documentation.
  • Identify, evaluate and priorities customers' problems and complaints to ensure inquiries are resolved appropriately.
Candidates Must Have:
  •  Experience working - either in Level 1 or 2 support.
  • 2-3 years experience of technical training in computer support - general service desk – networking support.
  • 2-3 years of technical/customer support experience - ideally working in a call center or local IT shop.
  • Experience working in operating systems and solving computer-related issues.
  • Experience with company escalation policy.
  • Excellent communication skills, interpersonal skills and problem solving skills.
  • Ability to balance and priorities work; and working in a team environment.
  • Required language(s): English, Bahasa Indonesia
  • Full-Time position(s) available.
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Company Description

D-Link is a world-leading supplier of network equipment and one of the largest networking manufacturers in the Asia Pacific, specialising in LAN/WAN hardware. We design, produce and market broadband, wireless, Voice-over Internet, digital home and office network equipment. One of DLink’s key success factors has been the result of its innovative products and dynamic employees. At D-Link, we're "Building Networks for People".