Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Job Description:
A. Supervise/ Perform Application
  • Support application functionality and reliability 24x7, on site during office hour and on call during non office hour.
  • Support the proposed solution for application problem.
  • Initiate problem escalation to manager/ supervisor.
  • Handle and execute technical solution for customer problem that related with application.
  • Support information of identification and escalation regarding application problem and operational issue.
  • Support deployment and implementation of new product/ campaign/ promo from business user into production system.
  • Attend/ join training for new application.
  • Supervise the deployment of new software update by vendor.
  • Check and ensure that security and performance aspect of new initiatives are considered prior integration to production system.
  • Monitor retention data running properly.
  • Handle daily tickets and complaints.
  • Submit RFC and aware of any changes in the application.
 
B. Supervise/ Perform Service Delivery Quality, Compliances, and End User References
  • Pass all reviews
  • Strengthen existing culture of Control and Compliance
 
C. Supervise/ Perform Reporting
  • Report on operations of the team base on certain periodic such as weekly ,monthly and yearly
  • Provide ad hoc report for operations area
 
Job Requirements:
  • Candidate must possess at least a Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent with minimum GPA 3.00/ 4.00.
  • Candidate with 3 year(s) of working experience in the related field is required for this position.
  • Candidate has experiences in handling PL/SQL - Oracle, Unix OS (unix script preffered), Pentaho Data Integration, and Tableau ver. 9 or latest.
  • Candidate has good communication skill, team-player attitude, willingness to learn, and fast adaptation to dynamic work environment.
  • Candidate communicates actively in English.
  • Candidate is willing to be assigned in client site.
  • 2 Full-Time position(s) are available.

Tentang Perusahaan

Deskripsi Perusahaan
PT Jasa Teknologi Informasi IBM atau yang disingkat dengan IBM-JTI adalah anak perusahaan yang dimiliki sepenuhnya oleh PT IBM Indonesia. Perusahaan yang didirikan pada tahun 2003 ini memiliki fungsi sebagai pendukung IBM dalam hal menyediakan tenaga kerja yang andal dan menyelenggarakan aktivitas yang berhubungan dengan pelayanan purna jual untuk produk IBM di Indonesia. Kini IBM-JTI menyediakan layanan solusi secara menyeluruh, mulai dari aspek infrastruktur IT: hardware dan software, hingga ke aspek bisnis yang tidak hanya mencakup produk IBM saja, tetapi juga produk unggulan non IBM lainnya. Sebagai bagian dari IBM, IBM-JTI memegang teguh nilai-nilai IBM dan aturan etika berbisnis. IBM-JTI berkomitmen untuk menjadikan perusahaan ini menjadi salah satu perusahaan terkemuka dan disegani yang memiliki tim manajemen yang kuat.
Why join us

 People is our #1 Assets

People is not only seen as resources for the company. You are worth more than just the tool to support company's operation. You represents the brand image, determines company performances, and influences our clients to success in their business.

 

Fun and Friendly Working Environment

Working in IBM JTI is more than just doing a routine. You can have fun and friendly working environment here. It starts from its management that respect and trust all employees. While you are accepted in IBM JTI, it feels like you have a new family. You can learn not only how to be a professional, yet how to have good social skills.

 

Adopt World Class IBM Proven Process

As an IBM company, we apply IBM Proven process in almost of our daily operational activities. IBM tested method make us ready to face future challenges to support our sustainable growth yearly.
 

 People is our #1 Assets

People is not only seen as resources for the company. You are worth more than just the tool to support company's operation. You represents the brand image, determines company performances, and influences our clients to success in their business.

 

Fun and Friendly Working Environment

Working in IBM JTI is more than just doing a routine. You can have fun and friendly working environment here. It starts from its management that respect and trust all employees. While you are accepted in IBM JTI, it feels like you have a new family. You can learn not only how to be a professional, yet how to have good social skills.

 

Adopt World Class IBM Proven Process

As an IBM company, we apply IBM Proven process in almost of our daily operational activities. IBM tested method make us ready to face future challenges to support our sustainable growth yearly.
 
People is not only seen as resources for the company. You are worth more than just the tool to support company's operation. You represents the brand image, determines company performances, and influences our clients to success in their business. Working in IBM JTI is more than just doing a routine. You can have fun and friendly working environment here. It starts from its management that respect and trust all employees. While you are accepted in IBM JTI, it feels like you have a new family. You can learn not only how to be a professional, yet how to have good social skills. As an IBM company, we apply IBM Proven process in almost of our daily operational activities. IBM tested method make us ready to face future challenges to support our sustainable growth yearly.
  

Address

The PlazaJl MH Thamrin Kav 28-30 The Plaza Office Tower Lt 16Gondangdia, MentengJakarta Pusat 10350 DKI Jakarta

No. Telepon

(021) 29925000

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