Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Job Descriptions:
  • Answer incoming information technology calls in a timely manner, discusses problems with users, evaluate and prioritize incidents reported
  • Ensure support activities are monitored logged, tracked and resolved appropriately and in a timely manner
  • Escalate calls to the appropriate technical, professional andor service personnel for service, repair and follow-up
  • Provide end-user training as required/assigned
Job Requirements:
  • Candidate must possess at least a Diploma, Bachelor’s Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • Have good communication skill in Bahasa Indonesia and English
  • At least 1 year(s) of working experience in the related field is required for this position
  • Preferably Staff specializing in Technical & Helpdesk Support or equivalent
  • Willing to work shifting
  • Willing to work on client’s site around Jakarta
  • 3 Full-Time and Contract position(s) available
 

Tentang Perusahaan

Deskripsi Perusahaan
PT Jasa Teknologi Informasi IBM atau yang disingkat dengan IBM-JTI adalah anak perusahaan yang dimiliki sepenuhnya oleh PT IBM Indonesia. Perusahaan yang didirikan pada tahun 2003 ini memiliki fungsi sebagai pendukung IBM dalam hal menyediakan tenaga kerja yang andal dan menyelenggarakan aktivitas yang berhubungan dengan pelayanan purna jual untuk produk IBM di Indonesia. Kini IBM-JTI menyediakan layanan solusi secara menyeluruh, mulai dari aspek infrastruktur IT: hardware dan software, hingga ke aspek bisnis yang tidak hanya mencakup produk IBM saja, tetapi juga produk unggulan non IBM lainnya. Sebagai bagian dari IBM, IBM-JTI memegang teguh nilai-nilai IBM dan aturan etika berbisnis. IBM-JTI berkomitmen untuk menjadikan perusahaan ini menjadi salah satu perusahaan terkemuka dan disegani yang memiliki tim manajemen yang kuat.
Why join us

 People is our #1 Assets

People is not only seen as resources for the company. You are worth more than just the tool to support company's operation. You represents the brand image, determines company performances, and influences our clients to success in their business.

 

Fun and Friendly Working Environment

Working in IBM JTI is more than just doing a routine. You can have fun and friendly working environment here. It starts from its management that respect and trust all employees. While you are accepted in IBM JTI, it feels like you have a new family. You can learn not only how to be a professional, yet how to have good social skills.

 

Adopt World Class IBM Proven Process

As an IBM company, we apply IBM Proven process in almost of our daily operational activities. IBM tested method make us ready to face future challenges to support our sustainable growth yearly.
 

 People is our #1 Assets

People is not only seen as resources for the company. You are worth more than just the tool to support company's operation. You represents the brand image, determines company performances, and influences our clients to success in their business.

 

Fun and Friendly Working Environment

Working in IBM JTI is more than just doing a routine. You can have fun and friendly working environment here. It starts from its management that respect and trust all employees. While you are accepted in IBM JTI, it feels like you have a new family. You can learn not only how to be a professional, yet how to have good social skills.

 

Adopt World Class IBM Proven Process

As an IBM company, we apply IBM Proven process in almost of our daily operational activities. IBM tested method make us ready to face future challenges to support our sustainable growth yearly.
 
People is not only seen as resources for the company. You are worth more than just the tool to support company's operation. You represents the brand image, determines company performances, and influences our clients to success in their business. Working in IBM JTI is more than just doing a routine. You can have fun and friendly working environment here. It starts from its management that respect and trust all employees. While you are accepted in IBM JTI, it feels like you have a new family. You can learn not only how to be a professional, yet how to have good social skills. As an IBM company, we apply IBM Proven process in almost of our daily operational activities. IBM tested method make us ready to face future challenges to support our sustainable growth yearly.
  

Address

The PlazaJl MH Thamrin Kav 28-30 The Plaza Office Tower Lt 16Gondangdia, MentengJakarta Pusat 10350 DKI Jakarta

No. Telepon

(021) 29925000

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