Deskripsi Pekerjaan

Support Engineer

Specifically responsible for installation, configuration, training and project management for the Raptor product suite (hardware & software) & associated interfaces.

 

Requirements

• Male

• Diploma (D3) or Bachelor degree (S1) in related field (Information Technology or Information System) from a reputable university.

• Minimum experience 1 (one) year in the same field (TS). Fresh graduates are welcome to apply.

• Good English communication skill is a plus.

• Great attitude, have interest in IT (hardware & software), have initiative, diligent, meticulous, and willing to learn. 

• Have driving license and motorbike for operational use.

• Understand MySQL and networking is preferable.

 

Job Description

• Provide pre-sales support to the local sales team.

• Specifically responsible for the 1st level support and education of Raptor POS.

• Responsible for 1st level support of your product suite to the customer. 

• Responsible for the tracking and management of all support calls. 

• Work with the customers to ensure that contractual service expectations are exceeded. 

• Work with the support teams to ensure service level requirements are exceeded. 

• Liaise with subject matter experts in the regional office on client requests for enhancements & development. 

• Responsible in local quality assurance of new product/ or version releases prior to distribution in your region. 

• Duties will include travel, shift work and weekends.

 

If you are as keen as us in providing excellent service and self-motivated, please submit your resume and expected salary.

For more information please visit our website: Raptor Career

Tentang Perusahaan

Address

Ruko Mega Grosir Cempaka Mas Jl Letjen Suprapto Ruko Mega Grosir Cempaka Mas Bl I/3 Cempaka Baru, Kemayoran Jakarta Pusat 10640 DKI Jakarta

No. Telepon

(021) 42885023

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