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Technical Support (Jakarta)

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    Support Engineer

    Specifically responsible for installation, configuration, training and project management for the Raptor product suite (hardware & software) & associated interfaces.

     

    Requirements

    • Male

    • Diploma (D3) or Bachelor degree (S1) in related field (Information Technology or Information System) from a reputable university.

    • Minimum experience 1 (one) year in the same field (TS). Fresh graduates are welcome to apply.

    • Good English communication skill is a plus.

    • Great attitude, have interest in IT (hardware & software), have initiative, diligent, meticulous, and willing to learn. 

    • Have driving license and motorbike for operational use.

    • Understand MySQL and networking is preferable.

     

    Job Description

    • Provide pre-sales support to the local sales team.

    • Specifically responsible for the 1st level support and education of Raptor POS.

    • Responsible for 1st level support of your product suite to the customer. 

    • Responsible for the tracking and management of all support calls. 

    • Work with the customers to ensure that contractual service expectations are exceeded. 

    • Work with the support teams to ensure service level requirements are exceeded. 

    • Liaise with subject matter experts in the regional office on client requests for enhancements & development. 

    • Responsible in local quality assurance of new product/ or version releases prior to distribution in your region. 

    • Duties will include travel, shift work and weekends.

     

    If you are as keen as us in providing excellent service and self-motivated, please submit your resume and expected salary.

    For more information please visit our website: Raptor Career

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    Deskripsi Perusahaan

    AWIZ INDONESIA, PT is a leading POS solutions provider from Singapore, Raptor POS Pte Ltd. We are seeking young, dynamic, motivated, and qualified employees.

    As a developing IT-based company, we offer exciting career opportunities to an open-minded people who have same passion for the hospitality industry that we work in. Since customer satisfaction is always our highest priority, we are expecting people with a strong customer service orientation in our company.

    Review ( AWIZ INDONESIA, PT )


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    Pros

    Lingkungan yang asik serta anak muda banget dimana pergaulan yang membuat selalu muda dan cocok untuk fresh graduate dengan gaji diatas UMR.

    Cons

    Kebijakan yang kerap berubah dan tidak ada acauan untuk membuatan aturan di perusahaan dimana perusahaan yang tidak memunyai pimpinan yang diantut.