Technical Support (Jakarta)

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    Support Engineer

    Specifically responsible for installation, configuration, training and project management for the Raptor product suite (hardware & software) & associated interfaces.

     

    Requirements

    • Male

    • Diploma (D3) or Bachelor degree (S1) in related field (Information Technology or Information System) from a reputable university.

    • Minimum experience 1 (one) year in the same field (TS). Fresh graduates are welcome to apply.

    • Good English communication skill is a plus.

    • Great attitude, have interest in IT (hardware & software), have initiative, diligent, meticulous, and willing to learn. 

    • Have driving license and motorbike for operational use.

    • Understand MySQL and networking is preferable.

     

    Job Description

    • Provide pre-sales support to the local sales team.

    • Specifically responsible for the 1st level support and education of Raptor POS.

    • Responsible for 1st level support of your product suite to the customer. 

    • Responsible for the tracking and management of all support calls. 

    • Work with the customers to ensure that contractual service expectations are exceeded. 

    • Work with the support teams to ensure service level requirements are exceeded. 

    • Liaise with subject matter experts in the regional office on client requests for enhancements & development. 

    • Responsible in local quality assurance of new product/ or version releases prior to distribution in your region. 

    • Duties will include travel, shift work and weekends.

     

    If you are as keen as us in providing excellent service and self-motivated, please submit your resume and expected salary.

    For more information please visit our website: Raptor Career

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    Kesimpulan Review

    Pros
    • Tugas yang dihandle karyawan tidak terlalu banyak dan tidak terlalu membabeni karyawan dimana tugas diberikan sesuai dengan kemampuan dan keahlian karyawan tersebut.
    • Gaji yang diberiakan diatas rata- rata, tunjangan yang baik dengan lingkungan yang mendukung sehingga tidak memberikan kesan membosankan dan tidak nyaman.
    Cons
    • Tidak ada uang lembur tambahan untuk karyawan terutama untuk bagian warehouse staff yang bisa dibilang tekanan kerjanya sama dan porsinya juga sama.
    • Jam kerja yang tidak tahu jam kerja pada umumnya dan tekanan kerja yang tinggi karyawan dituntut untuk ini dan itu.

    Address

    Ruko Mega Grosir Cempaka Mas Jl Letjen Suprapto Ruko Mega Grosir Cempaka Mas Bl I/3 Cempaka Baru, Kemayoran Jakarta Pusat 10640 DKI Jakarta

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