Technical Support (Jakarta)

    Ditayangkan 22/September/2016

    Simpan0

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    Support Engineer

    Specifically responsible for installation, configuration, training and project management for the Raptor product suite (hardware & software) & associated interfaces.

     

    Requirements

    • Male

    • Diploma (D3) or Bachelor degree (S1) in related field (Information Technology or Information System) from a reputable university.

    • Minimum experience 1 (one) year in the same field (TS). Fresh graduates are welcome to apply.

    • Good English communication skill is a plus.

    • Great attitude, have interest in IT (hardware & software), have initiative, diligent, meticulous, and willing to learn. 

    • Have driving license and motorbike for operational use.

    • Understand MySQL and networking is preferable.

     

    Job Description

    • Provide pre-sales support to the local sales team.

    • Specifically responsible for the 1st level support and education of Raptor POS.

    • Responsible for 1st level support of your product suite to the customer. 

    • Responsible for the tracking and management of all support calls. 

    • Work with the customers to ensure that contractual service expectations are exceeded. 

    • Work with the support teams to ensure service level requirements are exceeded. 

    • Liaise with subject matter experts in the regional office on client requests for enhancements & development. 

    • Responsible in local quality assurance of new product/ or version releases prior to distribution in your region. 

    • Duties will include travel, shift work and weekends.

     

    If you are as keen as us in providing excellent service and self-motivated, please submit your resume and expected salary.

    For more information please visit our website: Raptor Career

    Tutup pada 22/October/2016

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    Address

    Ruko Mega Grosir Cempaka Mas Jl Letjen Suprapto Ruko Mega Grosir Cempaka Mas Bl I/3 Cempaka Baru, Kemayoran Jakarta Pusat 10640 DKI Jakarta

    Kesimpulan Review

    Pros
    • Tugas yang dihandle karyawan tidak terlalu banyak dan tidak terlalu membabeni karyawan dimana tugas diberikan sesuai dengan kemampuan dan keahlian karyawan tersebut.
    • Gaji yang diberiakan diatas rata- rata, tunjangan yang baik dengan lingkungan yang mendukung sehingga tidak memberikan kesan membosankan dan tidak nyaman.
    Cons
    • Tidak ada uang lembur tambahan untuk karyawan terutama untuk bagian warehouse staff yang bisa dibilang tekanan kerjanya sama dan porsinya juga sama.
    • Jam kerja yang tidak tahu jam kerja pada umumnya dan tekanan kerja yang tinggi karyawan dituntut untuk ini dan itu.

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