Aftersales Systems Consultant

    Simpan

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    JOB DESCRIPTION:
    • The accounting consultant’s job description entails offering assistance to customers, as well as helping to resolve issues affecting the customer.
    • He/she also will assist with best practices, and execution of new tasks that may be assigned.
    • A paramount role of the individual in this office is to offer advisory consulting assistance that will guarantee efficient management of changes and help the customer in actualizing the optimum potential.
    • Direct interaction with potential & existing customers through Chat System, Email, Phone, Face-to-face.
    • Guide potential & existing customers in exploring Jurnal application.
    • Respond to  potential & existing customers questions & enquiries.
    • Accommodate potential & existing customers complaints.
    • Manage enquiries, complaints, and feedback data internally.
    • Able to comprehend questions & interpret story cases properly.
    • Able to analyze situation/case.
    • Able to work under pressure : such as handling a lot of enquiries at one time.
    • Team player, able to communicate with peers.
    • Will be expected to learn / know basic accounting knowledge.
    • Will undergo product training & be expected to learn / understand application functionality.
    • Will be expected to reply email on shift during after hour.
    • Demonstrate consistent professionalism and and respect for clients.
     
    REQUIREMENTS:
    • Candidate must possess at least a SMU, Diploma, Bachelor's Degree, Finance/Accountancy/Banking, Mass Communications or equivalent.
    • Required skill(s): Communication Skill, MS Office, accounting, and product support.
    • Required language(s): English, Bahasa Indonesia.
    • At least 1 year(s) of working experience in the related field is required for this position.
    • Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Software or equivalent.
    • Full-Time position(s) available.
     
     
     
     
     
     

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