Senior Manager, Product Specialist Consumer Insight

    Ditayangkan 08/October/2016



    Job Summary:
    Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators
    Job Responsibilities:
    Client Servicing
    • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
    • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
    • Ensure Customized Research standards are implemented and enhanced as client expectations continue to evolve and change in the market place
    • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
    • Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
    • Identify and recommend enhanced and new services that answer clients' business needs
    • Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
    • Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
    • Develop plans to cross sell and introduce new services to current clients
    • Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
    • Build and maintain ongoing relationships with the identified key persons within client organization
    • Attend client planning meetings and contribute by matching Nielsen products to client needs
    • Ensure staff are trained to handle client requirements
    • Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients
    Financial Management
    • Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
    • Contribute a minimum of 5 proposals to proposal pipeline
    • Contribute to overall team plan by generating revenue and/or cost savings ideas
    Functional / Technical
    • Maintain an accurate and up-to-date knowledge on research techniques and applications
    • Provide value-added analyses and respond to special requests
    • Manage data quality issues by overseeing data inquiry process
    • Recommend improvements in work processes within area of responsibility
    Organizational Management and Development
    • Ensure alignment of operating systems and processes that will enable the division to achieve its overall business objectives
    • Work across functional business units to support organizational initiatives and business needs
    • Promote inter-departmental and inter-divisional communications and teamwork
    People Management
    • Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
    • Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
    • Establish high standards of performance and hold associates firmly accountable for meeting those standards
    • Develop training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
    • Provide support, recognition and feedback to assist employees to achieve their performance standards
    • Act as coach, guide and mentor to employees
    • Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
    • Establish a strong team environment focused on exceeding internal and external client requirements
    • Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback
    • Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment
    • Address professional development goals and needs of direct reports
    • Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedure
    Job Requirements:
    • Candidate must possess at least a Bachelor's Degree, Economics, Business Studies/Administration/Management, Mathematics, Marketing or equivalent.
    • At least 7-10 year(s) of working experience in market research or related field is required for this position.
    • Knowledge of research techniques and menthodologies
    • Proficient in Ms. Office applications
    • Excellent analytical skills and good interpersonal skills
    • Experience in project management and good problem solving capability
    • Excellent communication and presentation skills
    • Ability to work independently and in a team
    • Fluent in English both written and verbal
    • Full-Time position(s) available.

    Tutup pada 22/October/2016

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    Ktr Pusat Mayapada Tower Jl Jend Sudirman Kav 28 Mayapada Tower Lt 15 & 17 Karet, Setia Budi Jakarta Selatan 12920 DKI Jakarta

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