Senior Manager, Product Specialist Consumer Insight

    Ditayangkan | 08/October/2016

    Simpan0

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    Job Summary:
    Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators
     
    Job Responsibilities:
     
    Client Servicing
    • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
    • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
    • Ensure Customized Research standards are implemented and enhanced as client expectations continue to evolve and change in the market place
    • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
    • Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
    • Identify and recommend enhanced and new services that answer clients' business needs
    • Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
    • Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
    • Develop plans to cross sell and introduce new services to current clients
    • Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
    • Build and maintain ongoing relationships with the identified key persons within client organization
    • Attend client planning meetings and contribute by matching Nielsen products to client needs
    • Ensure staff are trained to handle client requirements
    • Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients
    Financial Management
    • Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
    • Contribute a minimum of 5 proposals to proposal pipeline
    • Contribute to overall team plan by generating revenue and/or cost savings ideas
    Functional / Technical
    • Maintain an accurate and up-to-date knowledge on research techniques and applications
    • Provide value-added analyses and respond to special requests
    • Manage data quality issues by overseeing data inquiry process
    • Recommend improvements in work processes within area of responsibility
    Organizational Management and Development
    • Ensure alignment of operating systems and processes that will enable the division to achieve its overall business objectives
    • Work across functional business units to support organizational initiatives and business needs
    • Promote inter-departmental and inter-divisional communications and teamwork
    People Management
    • Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
    • Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
    • Establish high standards of performance and hold associates firmly accountable for meeting those standards
    • Develop training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
    • Provide support, recognition and feedback to assist employees to achieve their performance standards
    • Act as coach, guide and mentor to employees
    • Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
    • Establish a strong team environment focused on exceeding internal and external client requirements
    • Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback
    • Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment
    • Address professional development goals and needs of direct reports
    • Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedure
     
    Job Requirements:
    • Candidate must possess at least a Bachelor's Degree, Economics, Business Studies/Administration/Management, Mathematics, Marketing or equivalent.
    • At least 7-10 year(s) of working experience in market research or related field is required for this position.
    • Knowledge of research techniques and menthodologies
    • Proficient in Ms. Office applications
    • Excellent analytical skills and good interpersonal skills
    • Experience in project management and good problem solving capability
    • Excellent communication and presentation skills
    • Ability to work independently and in a team
    • Fluent in English both written and verbal
    • Full-Time position(s) available.

    Tutup pada | 22/October/2016

    Anda perlu masuk untuk melamar pekerjaan ini

    Lowongan pekerjaan ini kemungkinan telah berakhir.

    Kesimpulan Review

    Pros
    • Perusahaan memberikan fasilitas kerja yang sangat memadai sehingga sangat membantu proses kerja karyawan ditambah dengan sistem kerja para karyawan yang sangat kekeluargaan membuat kerja menjadi lebih nyaman.
    • Banyak sekali pengalaman yang bisa di dapatkan oleh para pekerja muda karena pimpinan perusahaan sangat ramah dan profesional dalam bekerja.
    Cons
    • Di dalam perusahaan ini team support dan team researcher sering terjadi perdebatan karena mendapatkan perlakuan yang berbeda, selain itu working life di perusahaan ini juga masih kurang baik.
    • Meskipun, pimpinan perusahaan sangat baik dalam memimpin perusahaan. Namun, perusahaan masih belum bisa memberikan kesejahteraan dan keuntungan yang baik untuk para pekerja.

    Address

    Ktr Pusat Mayapada Tower Jl Jend Sudirman Kav 28 Mayapada Tower Lt 15 & 17 Karet, Setia Budi Jakarta Selatan 12920 DKI Jakarta

    Melamar ke Pekerjaan