Customer Service Team Leader

    Simpan

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    • Be in charge of running and managing the call center daily
    • Set KPI targets for all other call center agents to meet up with
    • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
    • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
    • Monitor calls to ensure that due procedures and quality standards are strictly adhered to
    • Facilitate and organize training session for all agents and participate in recruitment of new call center agents
    • Recommend and purchase gadgets to enhance job performance and organize training sessions for under performers
    • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
    • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
    • Ensure that clients are kept happy and satisfied at all the times by providing prompt response and solutions to their challenges at all the times
    • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members
     
    Requirements :
    • Candidate must possess at least a Bachelor’s Degree, Master’s Degree / Post Graduate Degree, any field
    • Required language(s): English,
    • At least 2 (year)s of working experience in the related field is required for this position
    • Applicants must be willing to work in Setiabudi, Kuningan – Jakarta Selatan
    • Preferably Manager / Assistant Managers specializing in Customer Service or equivalent
    • Full-Time position(s) available

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