IT Technical Assistant


    Main Job Tasks and Responsibilities

    • respond to requests for technical assistance in person, via phone, electronically
    • diagnose and resolve technical hardware and software issues
    • research questions using available information resources
    • advise user on appropriate action
    • follow standard help desk procedures
    • log all help desk interactions
    • administer help desk software
    • redirect problems to correct resource
    • identify and escalate situations requiring urgent attention
    • track and route problems and requests and document resolutions
    • prepare activity reports
    • inform management of recurring problems
    • stay current with system information, changes and updates

    Education and Experience

    • Bachelors degree preferred
    • working knowledge of fundamental operations of relevant software, hardware and other equipment
    • knowledge of relevant call tracking applications
    • knowledge and experience of customer service practices
    • related experience and training in troubleshooting and providing help desk support

    Key Competencies

    • oral and written communication skills
    • learning skills
    • customer service orientation
    • problem analysis
    • problem-solving
    • adaptability
    • team interaction
    • planning and organizing
    • attention to detail
    • stress tolerance

    If you feel that you can meet the qualification and up to the challenge, please send your complete application (application letter, resume, expected salary and any related supporting documents) and current color photograph at size 4 x 6 cm by clicking button bellow

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    Rukan Artha Gading Niaga Jl Boulevard Artha Gading Rukan Artha Gading Niaga Bl D/7 Kelapa Gading Barat, Kelapa Gading Jakarta Utara 14240 DKI Jakarta

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