IT Technical Assistant

Main Job Tasks and Responsibilities

  • respond to requests for technical assistance in person, via phone, electronically
  • diagnose and resolve technical hardware and software issues
  • research questions using available information resources
  • advise user on appropriate action
  • follow standard help desk procedures
  • log all help desk interactions
  • administer help desk software
  • redirect problems to correct resource
  • identify and escalate situations requiring urgent attention
  • track and route problems and requests and document resolutions
  • prepare activity reports
  • inform management of recurring problems
  • stay current with system information, changes and updates


Education and Experience

  • Bachelors degree preferred
  • working knowledge of fundamental operations of relevant software, hardware and other equipment
  • knowledge of relevant call tracking applications
  • knowledge and experience of customer service practices
  • related experience and training in troubleshooting and providing help desk support


Key Competencies

  • oral and written communication skills
  • learning skills
  • customer service orientation
  • problem analysis
  • problem-solving
  • adaptability
  • team interaction
  • planning and organizing
  • attention to detail
  • stress tolerance

If you feel that you can meet the qualification and up to the challenge, please send your complete application (application letter, resume, expected salary and any related supporting documents) and current color photograph at size 4 x 6 cm by clicking button bellow

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Company Description

 ...URGENTLY REQUIRED...

SINARMONAS INDUSTRIES, PT established in 1992, is currently opening a new department to tackle the challenge of the digital world.

Now we are looking for qualified candidates for position :

IT Technical Assistant

Review ( SINARMONAS INDUSTRIES, PT )


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Pros

Tunjangan kesehatan yang bagus diberikan oleh perusahaan sesuai dengan ketentuan yang ada ada dan karyawan pun mendapatkan dapat merasakan tunjangannya.

Cons

Termasuk perusahaan yang pelit karena meskipun perusahaan memiliki keuntungan yang lumayan besar tapi tidak ada bonus bagi karyawan di sini.