Deskripsi Pekerjaan


Role Title: Technical Support Officer – Instrument & Reagent
Reports to: Technical Support Supervisor
Role Purpose:
  • Responsible for the support of reagents and analyzers and all their related supportive items and/or environment.
  • Responsible for the support of any activities to maintain and increase company competitiveness.
Key Results Area/Main duties:
  • Ensure security of the customer’s data/information through adherence to established protocols and develop additional security protocols where needed.
  • Performs installation, training, assistance, maintenance, troubleshooting and optimization of reagent and analyzer products.
  • Liaise with system and software providers to obtain product information and support.
  • Develop and maintain quality service
  • Develop and maintain good professional relationship with customers.
  • Cooperate with other unit in order to maintain and increase company competitiveness.
  • Report all activities to superior and finish all necessary reports.
  • Protect company’s business opportunities, knowledge, intellectual properties
Need to know (not mandatory) :
  • Chemical reaction
  • Water specification, water treatment plant.
  • Hardware: PC, Network Switch.
  • Software:
    • Operating systems: Windows XP, Vista, 7, 8.
    • Database: MS SQL Server
    • Programming: SQL script.
    • Electricity, UPS, grounding
    • Process and requirements in Clinical Pathology Laboratory.
  • Able to:
    • Analyze and choose between options where the solution is not always obvious.
    • Develop plans in order to manage and optimize available resources to achieve target.
    • Adapt to rapidly changing needs and priorities without losing sight of overall plans and priorities.
    • Negotiate with suppliers.
    • Communicate in English fluently both oral and written
  • Below 28 years old
  • Graduate from Pharmacy or Chemical Engineering or Chemical or Biology from reputable university with GPA > 3.00
  • Having positive mental attitude, self driven, result oriented, and teachable
  • Having good interpersonal and communication skill
  • Fluent in English both spoken and written.
  • Having additional knowledge on Computer, Internet and MS Office
  • Having “A” driving license
  • Having working experience in sales/marketing or organization experience during education would be an advantage

Tentang Perusahaan

Why join us


To become the leading health care company



To contribute for a healthier life for Indonesians by providing quality and innovative diagnostics products, services and solutions.

To become a strategic partner for healthcare service providers.




Scientific-based, advanced, integrity, ethical, caring, proactive, reliable and continuous learning.



Jl Manyar Jaya XI 7 Surabaya Jawa Timur

No. Telepon

(031) 5924587


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