Technical Support Officer based on Jawa Barat (TSO Instrument & Reagent Jabar)

    Ditayangkan 08/October/2016



    Role Title: Technical Support Officer – Instrument & Reagent
    Reports to: Technical Support Supervisor
    Role Purpose:
    • Responsible for the support of reagents and analyzers and all their related supportive items and/or environment.
    • Responsible for the support of any activities to maintain and increase company competitiveness.
    Key Results Area/Main duties:
    • Ensure security of the customer’s data/information through adherence to established protocols and develop additional security protocols where needed.
    • Performs installation, training, assistance, maintenance, troubleshooting and optimization of reagent and analyzer products.
    • Liaise with system and software providers to obtain product information and support.
    • Develop and maintain quality service
    • Develop and maintain good professional relationship with customers.
    • Cooperate with other unit in order to maintain and increase company competitiveness.
    • Report all activities to superior and finish all necessary reports.
    • Protect company’s business opportunities, knowledge, intellectual properties
    Need to know (not mandatory) :
    • Chemical reaction
    • Water specification, water treatment plant.
    • Hardware: PC, Network Switch.
    • Software:
      • Operating systems: Windows XP, Vista, 7, 8.
      • Database: MS SQL Server
      • Programming: SQL script.
      • Electricity, UPS, grounding
      • Process and requirements in Clinical Pathology Laboratory.
    • Able to:
      • Analyze and choose between options where the solution is not always obvious.
      • Develop plans in order to manage and optimize available resources to achieve target.
      • Adapt to rapidly changing needs and priorities without losing sight of overall plans and priorities.
      • Negotiate with suppliers.
      • Communicate in English fluently both oral and written
    • Below 28 years old
    • Graduate from Pharmacy or Chemical Engineering or Chemical or Biology from reputable university with GPA > 3.00
    • Having positive mental attitude, self driven, result oriented, and teachable
    • Having good interpersonal and communication skill
    • Fluent in English both spoken and written.
    • Having additional knowledge on Computer, Internet and MS Office
    • Having “A” driving license
    • Having working experience in sales/marketing or organization experience during education would be an advantage

    Tutup pada 22/October/2016

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    Jl Manyar Jaya XI 7 Surabaya Jawa Timur

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