Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Shopee is a social shopping platform, which delivers a seamless end-to-end experience at the best possible prices. Compared to another C2C marketplaces, we offer a secure payment method (Shopee guarantee), high quality of listing products, and integrated logistical service.
As we are spearheading innovation and impacting lives in Asia, we always seek outstanding individuals with the passion and aptitude to lead the change with us. Join us and get the glimpse of working in one of the biggest and fast-growing E-commerce industry in Indonesia!
 
Job description:
  • Handle customer inquiries from sellers and buyer
  • Manage and resolve customer relation issues and escalations
  • Document call center processes and FAQs, and work on continuous process improvement
  • Monitor payment transactions an conduct reconciliation of transactions
  • Manage all payment channels, handle payment-related records, reports

Requirements:
  • Minimum SMU or Diploma degree
  • Strong communication skills
  • Strong logical thinking and problem-solving skills
  • Good team player, positive attitude and eagerness to learn
  • Driven and motivated
  • Willing to work hard and has big interest working in ecommerce company
  • Able to join immediately and work for 1 month (full-time)

Tentang Perusahaan

Deskripsi Perusahaan

Headquartered in Singapore, Garena was founded in 2009 by Forrest Li and his friends as they aspired to transform their passion for entrepreneurship into a great company. Forrest named the company "Garena," a play on the words "global arena". Since its inception, Garena has seen unprecedented growth and become a leading platform provider for online and mobile entertainment and communication across Southeast Asia, Taiwan and Hong Kong, serving millions of users.

 

In 2010, Garena launched its first product, Garena+, an online game and social platform for people to meet, chat and play games with each other. By combining a communications tool with compelling digital content, Garena re-invented the business model for online games in Southeast Asia and created a true platform with strong network effects. Since its launch, many premium micro-transaction based online games have been exclusively available on Garena+ including three of the most popular titles in Southeast Asia: League of Legends, Heroes of Newerth, and FIFA Online 3.

 

Since then, Garena has steadily innovated by adding successful extensions to its original platform:

In 2012, Garena launched TalkTalk, a highly engaging real-time voice and video communication platform.

In 2013, it launched BeeTalk, the first indigenous mobile social network in Southeast Asia. The BeeTalk mobile app helps people create new relationships and join communities based on locations and interests. It has become one of the most popular and fastest growing apps in the region.

 

Most recently, in 2014 it launched AirPay, one of Southeast Asia’s fastest growing payments networks and a key tool for bridging the ‘digital divide’ to provide accessible financial services in emerging markets. Garena users can pay for online games, telephone bills, utilities, and e-commerce transactions on the AirPay network – regardless of whether they have a bank account or credit card.

 

The combination of PC and mobile, content and communications, and microtransactions and payments is the foundation of Garena’s compelling value proposition to both its millions of users and its trusted content and e-commerce partners.

Why join us

We have the essential 4Ps covered to give you a successful and rewarding career!

• Platform: As the leading consumer internet company in Asia, we offer a regional platform for our employees to grow and diversify.

• Portfolio: Given the rapidly evolving nature of the internet sector, we spearhead some of the most innovative and forward-looking projects that contribute to the transformation of the industry.

• Prospects: At Garena, we believe in grooming leaders regardless of age—as long as you possess the right passion, attitude and drive, you will be duly recognised and rewarded.

• People: People are our greatest asset, hence we believe in attracting the crème de la crème. We take pride in building a winning team of top talent with diverse backgrounds, world-class training and an international outlook. With a work hard, play harder culture, work life will never be the same again.


For more information and other career opportunities, please visit us at career.garena.co.id
 

•  Platform: As the leading consumer internet company in Asia, we offer a regional platform for our employees to grow and diversify.

 

•  Portfolio: Given the rapidly evolving nature of the internet sector, we spearhead some of the most innovative and forward-looking projects that contribute to the transformation of the industry.

 

•  Prospects: At Garena, we believe in grooming leaders regardless of age—as long as you possess the right passion, attitude and drive, you will be duly recognised and rewarded.

 

•  People: People are our greatest asset, hence we believe in attracting the crème de la crème. We take pride in building a winning team of top talent with diverse backgrounds, world-class training and an international outlook. With a work hard, play harder culture, work life will never be the same again.

 

 

For more information and other career opportunities, please visit us at career.garena.co.id

We have the essential 4Ps covered to give you a successful and rewarding career!

 

•  Platform: As the leading consumer internet company in Asia, we offer a regional platform for our employees to grow and diversify.

 

•  Portfolio: Given the rapidly evolving nature of the internet sector, we spearhead some of the most innovative and forward-looking projects that contribute to the transformation of the industry.

 

•  Prospects: At Garena, we believe in grooming leaders regardless of age—as long as you possess the right passion, attitude and drive, you will be duly recognised and rewarded.

 

•  People: People are our greatest asset, hence we believe in attracting the crème de la crème. We take pride in building a winning team of top talent with diverse backgrounds, world-class training and an international outlook. With a work hard, play harder culture, work life will never be the same again.

 

 

For more information and other career opportunities, please visit us at career.garena.co.id
We have the essential 4Ps covered to give you a successful and rewarding career! •  Platform: As the leading consumer internet company in Asia, we offer a regional platform for our employees to grow and diversify. •  Portfolio: Given the rapidly evolving nature of the internet sector, we spearhead some of the most innovative and forward-looking projects that contribute to the transformation of the industry. •  Prospects: At Garena, we believe in grooming leaders regardless of age—as long as you possess the right passion, attitude and drive, you will be duly recognised and rewarded. •  People: People are our greatest asset, hence we believe in attracting the crème de la crème. We take pride in building a winning team of top talent with diverse backgrounds, world-class training and an international outlook. With a work hard, play harder culture, work life will never be the same again.  For more information and other career opportunities, please visit us at career.garena.co.id 

Address

Wisma 77 Tower 2 Lantai 15, Jl. Jendral S. Parman Kav. 77, RT. 06/03, Slipi, RT.6/RW.3, Slipi, Palmerah, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11410

No. Telepon

(0542) 734226

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