Review Perusahaan & GajiLowongan Kerja

CALL CENTER TRAINER

Deskripsi Pekerjaan

Role Summary
 
The Trainer is primarily responsible for design, delivery, and evaluation of Capability Development programs deployed across Operations. This may include pre-process and process training, communication, domain, and functional skills development. She/he will also focus on coaching representatives from various businesses to ensure that they are equipped with top-level phone and written communication skills. Their task includes ensuring call/email qualitative and quantitative standards are observed in meeting customer care needs.
 
Key Responsibilities

Training Needs Analysis

  • Work with the operations, training, and quality teams to identify performance gaps
  • Analyze performance gaps and provide recommendations to meet target metrics

Training Design and Development

  • Responsible for content research, training outline creation, development of training evaluation measures, training materials development , knowledge assessment/ test design
  • Identify other non-traditional performance improvement initiatives
  • Create and update training materials

Training Delivery and Communication Coaching

  • Deliver capability development programs to employees such as coaching and training
  • Provide floor support and communication coaching to all employees including support team members
  • Develop performance assessment tools in line with project’s goals/metrics
  • Proactively develop activities or modules to supplement existing programs or initiatives

Training Evaluation

  • Gather data from operations to measure program effectiveness / Monitor progress of employees by tracking performance indicators
  • Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews

Other Responsibilities

  • Propose continuous improvements in performance coaching and training processes
  • Mentor other employees to provide coaching support
  • Attend quality calibration calls and provide recommendations
  • Provide communication coaching support to other businesses, as needed

Skills and Experience

  • Minimum 2 years’ experience as a trainer in a customer service contact center environment
  • Excellent Communication Skills
  • Above Average Presentation and Facilitation Skills
  • Intermediate Training Content Development skills
  • Strong interpersonal and customer service skills
  • Advanced knowledge of BPO Operations
  • Good working knowledge of productivity tools such as MS Office Applications
  • Good leadership and motivational skills
  • Highly organized and detail-oriented
  • Highly analytical skills
  • Strong Problem-Solving and Decision-Making Skills
  • Strong listening skills, patient, & results-oriented
  • Ability to work under pressure ensuring that timelines are achieved



If you feel that you can meet the qualification and up to the challenge, please send your complete application (application letter, resume, expected salary, and any related supporting documents) by clicking button below

Lowongan pekerjaan ini kemungkinan telah berakhir.

Data pekerjaan

LokasiDKI Jakarta
IndustriBisnis / Konsultasi Manajemen
Spesialisasi

Layanan Telpon - Penjual / Pengembang Bisnis

Admin / Sumber Daya Manusia - Adminstrasi / Pelayanan Pelanggan

Open-Date2016-09-23
PerusahaanAccenture PT  lihat lowongan  lihat gaji  lihat review  lihat profil

Deskripsi Perusahaan

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Lowongan pekerjaan ini kemungkinan telah berakhir.

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Review

Accenture PT

  • Perusahaan ini mengajarkan untuk disiplin dalam bekerja dan salary menggiurkan

    Accenture PT
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    Masih Bekerja
    Sales / Business Development
    28 April 2016
    Rekomendasi
    Yes!
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    Pros
    Saya merasa bangga bisa menajadi salah satu bagian dalam perusahaan besar ini. DI sini saya mendapatkan banyak sekali pelajaran dan pengalaman berharga dalam karir saya. Selain itu, banyak sekali benefit yang diberikan.
    Cons
    Adanya lembur namun bayaran yang diberikan untuk lembur tidak sesuai dengan beratnya beban yang dikerjakan oleh karyawan bahkan ada yang lembur hingga pagi lagi dan tidak pulang sama sekali.