Technical Support Engineer

    Simpan

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    • Create solutions to complex technical problems in a variety of industries.
    • Assist engineers and scientists as they create, modify, and test products and processes.
    • Perform extensive research and development during creation phase of product.
    • Inspect products and processes for flaws and identify areas of improvement.
    • Conduct tests and collect data.
    • Assist in product ensign, development, and production.
    • Build and set up equipment.
    • Design, develop, test, and manufacture electrical and electronic equipment such as communication equipment, medical monitoring devices, navigational equipment, and computers.
    • Design, develop, test, and manufacture electronic and computer-controlled mechanical systems.
    • Develop methods used in the prevention, control, or remediation of environmental hazards.
    • Take ownership of customer issues reported and see problems through to resolution
    • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    • Provide prompt and accurate feedback to customers
    • Ensure proper recording and closure of all issues
    • Prepare accurate and timely reports
    • Document knowledge in the form of knowledge base tech notes and articles

    Requirements :
     
    • Graduate technical Engineer
    • Proven working experience in enterprise technical support
    • Strong problem-solving skills
    • Excellent client-facing skills
    • Excellent written and verbal communication skills
     

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    Jl Madu 1 Mangga Besar, Taman Sari Jakarta Barat 11180 DKI Jakarta

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