- Provide insight, analytical review, and forecast data by implementing effective XL Retail Store planning by analyzing a potential performance-driven business & operational KPI that aligned with Company’s and Unit’s Strategy to translate the Company’s business objective and strategy for XL Retail Store
- Provide and deliver customer insight summary, include information of XL Retail Store level, action plan to mitigate any risk identified, feedback to product owner/Company based on quality assurance findings, to capture existing service quality
- Asses, analyze, and provide recommendation of XL Retail Store operational performance in order to deliver committed quality of customer service excellence
- Continuously analyze XL Retail Store situation to find related process, program, and performance improvement to give recommendation for better result
- Coordinate the time table and expense for visiting XL Retail Store trip to ensure meeting the budget and SLA
- Bachelor Degree (S1) from any discipline
- Min. 4 years working experience in Customer Service, Call Center or Walk in Center Operations from Telco or Service Industry
- Customer service management
- Audit & risk management
- Organization governance & analysis
- Business & financial awareness
- Good communication & presentation skills
- Customer oriented
- Quality oriented
- Analytical thinking
- Driven by result
- Reporting skill
- Good English proficiency for both oral & written
Tutup pada 23/October/2016
Ktr CabangJl Boulevard Brt Raya Bl LC-7/10 RT 001/07Kelapa Gading Barat, Kelapa GadingJakarta Utara 14240 DKI Jakarta
- Perusahaan memberikan banyak pelatihan yang bisa meningkatkan skill yang kita miliki. XL Apprentice juga memberikan program add skill setiap tiga bulan sekali.
- It's really fun working in this company. You have many chances to know a lot of people. The environment also helps you to learn many things.
- Untuk karyawan baru, harus magang dulu sekitar satu tahun, setelah itu belum tentu diangkat menjadi karyawan tetap. Selain itu, persaingan antar karyawan cukup ketat.
- Slow career especially for expatriate. High speed deadline. Too much stress. No work life balance in this company.