Analyst - Retail Store Quality Management

    Ditayangkan 09/October/2016

    Simpan0

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    • Provide insight, analytical review, and forecast data by implementing effective XL Retail Store planning by analyzing a potential performance-driven business & operational KPI that aligned with Company’s and Unit’s Strategy to translate the Company’s business objective and strategy for XL Retail Store
    • Provide and deliver customer insight summary, include information of XL Retail Store level, action plan to mitigate any risk identified, feedback to product owner/Company based on quality assurance findings, to capture existing service quality
    • Asses, analyze, and provide recommendation of XL Retail Store operational performance in order to deliver committed quality of customer service excellence
    • Continuously analyze XL Retail Store situation to find related process, program, and performance improvement to give recommendation for better result
    • Coordinate the time table and expense for visiting XL Retail Store trip to ensure meeting the budget and SLA
     
    Requirements:
    • Bachelor Degree (S1) from any discipline
    • Min. 4 years working experience in Customer Service, Call Center or Walk in Center Operations from Telco or Service Industry
    • Customer service management
    • Audit & risk management
    • Organization governance & analysis
    • Business & financial awareness
    • Good communication & presentation skills
    • Customer oriented
    • Quality oriented
    • Analytical thinking
    • Driven by result
    • Reporting skill
    • Good English proficiency for both oral & written
     

    Tutup pada 23/October/2016

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    Address

    Ktr CabangJl Boulevard Brt Raya Bl LC-7/10 RT 001/07Kelapa Gading Barat, Kelapa GadingJakarta Utara 14240 DKI Jakarta

    Deskripsi Perusahaan

    PT XL Axiata Tbk yang dahulu bernama PT Excelcomindo Pratama Tbk atau yang lebih dikenal dengan singkatan XL, merupakan salah satu perusahaan operator telekomunikasi seluler yang ada di Indonesia. XL merupakan perusahaan swasta pertama yang menyediakan layanan telekomunikasi seluler di Indonesia pada tahun 1996. XL memiliki dua jajaran produk GSM, yakni XL Prabayar dan XL Pascabayar. Juga, layanan korporasi seperti Internet Service Provider (ISP) dan VoIP. Pada tahun 2013, XL telah resmi mengakusisi Axis Telekom Indonesia. Hingga akhir Maret 2015, XL telah tercatat memiliki 52.942 BTS dan mempekerjakan lebih dari 2.000 karyawan.

    http://www.xl.co.id

    Kesimpulan Review

    Pros
    • Perusahaan memberikan banyak pelatihan yang bisa meningkatkan skill yang kita miliki. XL Apprentice juga memberikan program add skill setiap tiga bulan sekali.
    • It's really fun working in this company. You have many chances to know a lot of people. The environment also helps you to learn many things.
    Cons
    • Untuk karyawan baru, harus magang dulu sekitar satu tahun, setelah itu belum tentu diangkat menjadi karyawan tetap. Selain itu, persaingan antar karyawan cukup ketat.
    • Slow career especially for expatriate. High speed deadline. Too much stress. No work life balance in this company.

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