Review Perusahaan & GajiLowongan Kerja

Analyst - Retail Store Quality Management

Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

  • Provide insight, analytical review, and forecast data by implementing effective XL Retail Store planning by analyzing a potential performance-driven business & operational KPI that aligned with Company’s and Unit’s Strategy to translate the Company’s business objective and strategy for XL Retail Store
  • Provide and deliver customer insight summary, include information of XL Retail Store level, action plan to mitigate any risk identified, feedback to product owner/Company based on quality assurance findings, to capture existing service quality
  • Asses, analyze, and provide recommendation of XL Retail Store operational performance in order to deliver committed quality of customer service excellence
  • Continuously analyze XL Retail Store situation to find related process, program, and performance improvement to give recommendation for better result
  • Coordinate the time table and expense for visiting XL Retail Store trip to ensure meeting the budget and SLA
 
Requirements:
  • Bachelor Degree (S1) from any discipline
  • Min. 4 years working experience in Customer Service, Call Center or Walk in Center Operations from Telco or Service Industry
  • Customer service management
  • Audit & risk management
  • Organization governance & analysis
  • Business & financial awareness
  • Good communication & presentation skills
  • Customer oriented
  • Quality oriented
  • Analytical thinking
  • Driven by result
  • Reporting skill
  • Good English proficiency for both oral & written
 
Lowongan pekerjaan ini kemungkinan telah berakhir.

Data pekerjaan

LokasiDKI Jakarta
IndustriTelekomunikasi
Spesialisasi

Manajemen Umum - Manajemen

Open-Date2016-10-09
Close-Date2016-10-23
PerusahaanXL Axiata Tbk PT  lihat lowongan  lihat gaji  lihat review  lihat profil

Deskripsi Perusahaan

PT XL Axiata Tbk. is one of the major cellular providers in Indonesia. PT XL Axiata Tbk. is part of Axiata Group with Robi (Bangladesh), HELLO (Cambodia), Idea (India), MTCE (Iran), Celcom (Malaysia), Multinet (Pakistan), M1 (Singapore), Samart (Thailand) and Dialog (Sri Lanka), to advancing Asia. XL is now leading the industry as a cellular telecommunications provider with extensive coverage throughout Indonesia. It provides services for retail customers and offers business solutions for corporate customers, including voice, data and other value-added mobile telecommunications services. 
 
Lowongan pekerjaan ini kemungkinan telah berakhir.

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Review

XL Axiata Tbk PT

  • Fasilitas yang memadai serta gaji yang cukup besar.

    XL Axiata Tbk PT
    1. star
    2. star
    3. star
    4. star
    5. star
    Masih Bekerja
    Admin / Customer Service
    10 April 2016
    Rekomendasi
    Yes!
    Gaji & Benefit
    1. star
    2. star
    3. star
    4. star
    5. star
    Work/Life Balance
    1. star
    2. star
    3. star
    4. star
    5. star
    Senior Manajemen
    1. star
    2. star
    3. star
    4. star
    5. star
    Nilai & Budaya
    1. star
    2. star
    3. star
    4. star
    5. star
    Jenjang Karir
    1. star
    2. star
    3. star
    4. star
    5. star
    Pros
    Gaji yang diberikan cukup besar dan fasilitas yang diberikan memiliki kategori yang bagus bagus bagi saya terutama fasilitas kantor yang saya dapatkan
    Cons
    Kehidupan sosial yang tidak baik karena senioritas yang tinggi sehingga atasan dan bawahan tidak pernah kumpul bareng apalagi untuk sharing.