Service Officer

    Simpan

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    Service Officers are responsible for providing quality service to students and helping them to achieve their goals through reminding them to come to the center and maintain good study habits.
     
    Job Description:
    • Reserve classes for students and make follow up calls so that they can book their classes
    • Contact students if they haven’t visited the centre for some time
    • Give general information for both existing students and prospective students
    • Help with the arranging of center events such as monthly student parties, staff gatherings and student gatherings etc
    • Provide basic administration support to the center
    • Support the sales division to hit their internal sales by giving excellent service to current and prospective students
    Requirements :
    • Strong sense of customer service values
    • Excellent people skills and an ability to communicatively speak English
    • Attention to details
    • Time management skills and task-prioritization skills
    • Demonstrated ability to solve problems
    • Ability to work both independently and as a part of a team
    • Previous experience in the education sector and experience in delivering a high standard of service would be an advantage
    • Hold a Bachelor Degree (or D3 with minimum 2 years service experience)
    • Able to work in shifts and on weekends
    • Knowledge of MS office packages
    • Well-groomed with a professional attitude and demeanor

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    Kesimpulan Review

    Pros
    • Sangat cocok untuk karyawan yang menyukai deadline dan tantangan suatu target perusahaan yang harus dicapai dalam jangka waktu tertentu dan tekanan kerja yang menantang.
    • Macam-macam tunjangan dan bonus besar untuk karyawan sangat memotivasi kinerja dan semangat karyawan untuk maju dan lebih giat untuk bekerja.
    Cons
    • Karena target yang tinggi dan pekerjaan yang tinggi sehingga sangat mengharuskan lembur tanpa digaji karena waktu kerjaan yang sudah ditentukan.
    • Jadwal kerja yang kurang teratur dan kurang terperinci sangat membingungkan karyawan, lembur yang kadang tidak digaji namun di tambahkan di uang gaji.

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