Head of Client Relationships



    We are looking for a highly-driven Indonesian talent with strong track record in account management and client service . You will be reporting to the COO and Managing Director.

    Client Details

    Our client is the fastest-growing online budget accommodation booking in South East Asia. With regional presence, our client believes heavily in investing their business in Indonesia. Their major services include:

    • Ensure the guest are served with consistent experience during their stay at any of the partner opportunity, through quality check points
    • Helps hoteliers and guest house owners to showcase their property over a responsive platform

    In Indonesia, they have presence in Jakarta, Bandung and Bali, and looking to aggressively expand into other regions. They are looking for Head of Client Relationships to manage the business relationships with the partners.


    This will be an exciting challenge for an individual to lead a dynamic team. Key responsibilities will include but are not limited to:

      • Network, establish and maintain relationships with strategic partners
      • Manage efficiency of resources in order to meet account performance objectives and customer's expectations
      • Develop and manage performance objectives, financial targets and milestones for the accounts on a short-term and long-term basis and meet the assigned targets
      • Proactively assesses, clarifies, and validates customer needs on an ongoing basis
      • Identify, address, manage and provide solutions to customer's needs


    Other requirements include:

    • University degree and/or above in Economics / Commerce or any related field
    • Minimum 5 years' experience in the Sales / Account Management (preferably in hospitality)
    • Excellent command in English and Bahasa Indonesia, both verbal and written
    • Ability to lead and work within a team
    • Have a good personality, outgoing, love to meet people
    • Strong analytical skills

    Job Offer

    • Attractive remuneration
    • Opportunity to be in a new industry
    • Young, vibrant office culture

    To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Gabby Kartyasa on +62 21 2958 8865.

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