Customer Complain Handling

    Ditayangkan 12/October/2016

    Simpan0

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    • Good Looking & Representative.
    • Good Communication Skills.
    • Speak English Fluently.
    • Candidate must possess at least a Diploma, any field.
    • At least 2 year(s) of working experience in the related field is required for this position.
    • Preferably Staff (non-management & non-supervisor)s specializing in Customer Service or equivalent.
    • Full-Time position(s) available.
     
     
    Job Desc :
     
    1. To receive and resolve all customer complaints coming into the Non Telemarketing Customer Complaint Handling either via the service:
    a. BNI Life Customer Care (Walk In, Inbound, Correspondensi Email and SMS, Outbound)
    b. Contact Center Bank BNI and Bank BNI branch
    c. Power Marketers (Bancassurance, Agency, Employee Benefit, Telemarketing, Sharia)
    d. Service Support and Service Office
    e. Employees / Officers BNI Life
      
    2. Receiving, monitor and resolve all customer complaints coming into the Non Telemarketing Customer Complaint Handling either via media:
    a. Telephone
    b. E-mail
    c. Letter
    d. Fax
    e. Print Media, Online Media, Social Media
    f. website BNI
    g. Institutions Institutions (FSA)
     
    3. Become an effective communicator and ensure that all complaints are resolved in a timely manner (SLA) and answer all customer complaint letter Non Telemarketing coming in coordination with the Assistant Manager of Customer Complaint Handling Non Telemarketing.
     
    4. Managing the Non Telemarketing settlement of customer claims within a certain time scale (SLA) in coordination with related work units in answering and resolving complaints filed Non Telemarketing Customer.

    5. Assist in providing an understanding to Customer Non Telemarketing to understand:
    a. All services and products BNI Life of all distribution channels
    b. Pertanggunggannya
    c. Flexible options of the policy is feasible
    d. Procedure underwriting and policy issuance
    e. The procedure changes the name of policyholders, beneficiaries or premium payment
    f.  Claims procedures
        Non Telemarketing so that customers can understand all the benefits of Polis owned.
     
    6. Responsible for the case of Non Telemarketing complaints that have been received, ensuring that the complaints received are resolved.
     

    Tutup pada 26/October/2016

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    Kesimpulan Review

    Pros
    • Manajemen di dalam perusahaan ini sudah sangat baik ditambah dengan suasana kerja yang nyaman dan jam kerja yang fleksibel membuat para karyawan betah bekerja di perusahaan ini.
    • perusahaan memberikan gaji kepada para karyawan dengan sangat baik, selain itu perusahaan juga terkadang memberikan reward untuk karyawan memiliki prestasi yang bagus.
    Cons
    • Sistem pelayanan nasabah dalam masalah asuransi juga terkadang sering tersendat karena sistem komputer yang digunakan oleh karyawan sering mengalami gangguan.
    • Perusahaan memberikan begitu banyak tuntutan dalam bekerja, di samping itu gaji yang diberikan oleh perusahaan masih dibawah standar gaji seorang sales.

    Address

    Jl Langensari 45 Yogyakarta DI Yogyakarta

    Melamar ke Pekerjaan