Deskripsi Pekerjaan

  • Excellent remuneration
  • International exposure opportunity
  • Career progression in insurance industry

Client Details

Our client is an internationally recognized firm that runs their business in providing marketing consultancy services. They are currently looking for a Sales Director who will sit in their Indonesia office located in Jakarta (a strategic location).

Description

The qualified Sales Director will have to:

  • Oversee, plan, develop and execute strategy to achieve company objectives and ensure delivery of superior customer experience throughout the whole customer purchase journey
  • Own the engagement strategy and roadmap including omni-channel activation and its campaigns execution
  • Leverage the platform to innovate
  • Lead customer journey and experience design efforts to identify customer needs
  • Develop, implement and continuous improve omni-channel customer engagement solutions through actionable insights
  • Partner with Marketing, Strategic Partnership, and Operations and IT teams to establish and execute our platform implementation
  • Provide leadership and management oversight of the Customer Engagement team through effective talent management strategy and programs as well as direct coaching and motivation

Profile

  • Minimum 10 years of experience of customer contact center management in financial, insurance, e-commerce, or technology industry with hands on experience in digital/online business and cross-channel integration
  • Experienced in management and execution of omni-channel marketing programs
  • Proven experience in the design of customer journey and empathizing with customers; competent in overseeing and managing the customer service functions
  • Ability to influence at all level within the Business Partner organisations and internally within the company
  • Ability to synthesize results from various sources of information to provide recommendation
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment
  • Ability to develop strategies and action plan to proactively respond to changes in market conditions, business partners' and customers' needs and the regulatory environment
  • Customer centricity
  • Quality focus
  • Business acumen & demonstrated leadership
  • Planning and organizational skills
  • Results orientation and execution excellence

Job Offer

  • Excellent remuneration
  • International exposure opportunity
  • Career progression in insurance industry

Page Group Indonesia is acting as an Employment Agency in relation to this vacancy.

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