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Officer Industrial Relation Operation

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    • Melaksanakan pengolahan data serta melakukan development untuk kebutuhan Human Resourch Operation.
    Kualifkasi :
    • Teliti, menyukai tantangan dan proaktif
    • Komunikatif
    • Kreatif dan familiar dengan social media
    • Memahami Microsoft Office
    • Suka analisa
    • Lulusan S1 jurusan Teknik Industri dari perguruan tinggi terbaik 
    • Minimal IPK 3.00
    • Memiliki pengalaman minimal 1 tahun
    • Menarik dan menyukai dunia management HR khususnya Operation
    Ke halaman perekrut
    Lowongan pekerjaan ini kemungkinan telah berakhir.

    Deskripsi Perusahaan

    Vision :
    To be the leading player in Business Process Management (BPM) services in the region.

    Mission :
    To create values for our stakeholders by providing excellent and competitive BPM services.
    To be the role model BPM company.
     
    Infomedia’s Milestone
     
    1975 : Infomedia became the first telephone information service provider company  in Indonesia under  Elnusa GTDI sub division as a subsidiary of Pertamina.
     
    1984 : Establishment of PT Elnusa Yellow Pages on June 20, 1980 as an official TelkomTelephone Directory  Book publishers for the entire region in Indonesia.
     
    1995 : PT Elnusa Yellow Pages later renamed PT Infomedia Nusantara(Infomedia), and PT Telekomunikasi  Indonesia (Telkom) started to invest so that the composition of Telkom shares to 51% and 49% Elnusa.
     
    2004 : Infomedia business development into three business pillars, Directory Services, Contact Center  Services and Content Services. On June 20, 2004 which also coincided with the 20th anniversary, the  identity of a change Infomedia Infomedia new logo.
     
    2009 : On June 30, 2009 PT Multimedia Nusantara (Metra), subsidiary 99.99% owned by  Telkom bought 49% share in Elnusa so the stock is officially owned by Telkom Group's  shareholding with the Metra Telkom 51% and 49%.
     
    2010 : Infomedia changed the previous business portfolio consists of three Business Pillars  into 2 Business Pillars which are Contact Center & Outsourcing Services (CC & OS) and  Service Digital Media Rich Content (DMRC).
     
    2012 : Metra buy Telkom share so that the composition of ownership is become Metra 51%  and 49% telecom.
     
    2013 : Restructuring Kick Off of  two main business  of PT Infomedia with mapping to focus on their respective core businesses through the establishment of PT Metra Digital Media (Media MD) and PT Infomedia.
    2013 : Infomedia focus on Business Process Management services.
     
    Our Services.
     
    A. Customer Relationship Management Services
    Provide the best services that support business relationships with customers through  :
    Marketing : Telemarketing
    Sales : Salesforce, Up/Cross Selling, Telesales
    Order Entry : Data Entry, Order Management
    Customer Contact : Welcome Contact, Customer Verivication
    Billing & Collection : Telecollection, Billing Information
    Customer Treatment : Complaint Handling, Customer Care
    Product/Service Support : Product/Service Request Information, Technical Support
    Performance Management
     
    B. Analytics Consulting Services
    Its the right solution for your business acceleration through a variety of services such as :
    Data Processing : Data Entry, Data Matching, Data Cleansing, Data Verification and Data Conversion
    Data Acquisition : Data Profiling – Telesurvey, Canvassing
    Data Matching : Quantitative, Qualitative

    C. Service Operation Management
    It support the improvement of the quality and capability of business services by managing and monitoring IT/Technical Support Service, etc.

    D. Enterprise Shared Service
    The management of the company through a variety of services such as :
    Finance & Accounting : Invoice to pay, Bill to cast, Record to report
    Human Resource Services : Workforce Administration, Payroll Processing, Recruiting Administration
    Logistics/Material Management
    Customer Service/Sales
     
    Awards.
    ICCA ( Indonesia Contact Center Association ) The Best Contact Center Indonesia 2013.
    The Best Contact Center of The Year 2013 from Asia Pasific Contact Center Association Leaders (APCCAL).
    Indonesia Outsourced Contact Center of the Year 2013 from Frost & Sullivan.
    Top Ranking Performers in The Contact Center World.com 2012 :
    Gold Medal for Quality Auditor
    Silver Medal for Best Contact Center Trainer
    Bronze Medal for Supervisor
    Bronze Winner Sales Professional


    Saat ini kami dipercaya menangani Inbound Contact Center untuk pelanggan PT Telkom Tbk. (Penerangan Lokal 108, Customer Care Telkom 147, Operator Assisted Service 100), Telkomsel ( 116 ), Bank Niaga (Niaga Acces 14041) , Garuda Indonesia (Garuda Call Center 0804 1807807), Bank Lippo (Lippo Bank Contact 14042), Mc Donald’s (Delivery Order 14045), Bank Bukopin (Hallo Bukopin 14005), Bank Bumiputera (Otofon 0807 1 837899, 021 - 79176500), PELNI (021 - 7918 0606), Pertamina ( 021 - 7917 730000 ), PLN Batam (PLN Batam 123), PLN Bali ( 123 )Sony Ericsson (021- 2701 388), Telkom Vision ( 14047 ), Alcatel ( 021 - 27509090 ), Multimedia Indonesia ( Telkomsave 17017 ), HyperMind ( 021 - 7917 9889 ), Asia Mobile ( 0804 1 335577 ), Hallo Info Telkomsel ( 5588 )dan lain sebagainya.
     
    OUTBOUND CONTACT CENTER
    Aktivitas kontak kepada target pasar suatu perusahaan atau masyarakat untuk berbagai kategori layanan seperti misalnya Telemarketing, Telesales, Reminding Call, Telepromo,Telecollection, Telesurvey, Telepolling, dan lain sebagainya.
     
    Sejumlah perusahaan yang mempercayakan layanan Outbound Contact Center kepada kami antara lain PT. Telkom Tbk (Divre IV Reminding Call & Courtesy), Garuda Indonesia, Bank Lippo (Telesales), Bank Niaga (Telecollection), Bank Bumiputera (Telemarketing/ Telepromo), Bank Bukopin (Callback), BNI (Telesales BNI Credit Consumen), Mc Donald's (Delivery Monitoring), Bussan Auto Finance dan lain sebagainya.
     

    Review ( PT Infomedia Nusantara by Telkom Indonesia )


    1. 3
    Current Employee
    Gaji & Benefit
    1. 3
    Work/Life Balance
    1. 2
    Senior Manajemen
    1. 3
    Nilai & Budaya
    1. 3
    Jenjang Karir
    1. 3
    Pros

    Bisa request pengembangan skill/training bila dibutuhkan, Gaji lumayan, Karyawan penuh kekeluargaan, Management bersahabat dan tidak bossy

    Cons

    Banyak proyek yang dikerjakan minim SDM, Sering lembur, Work life balance kurang, Sangat bergantung dengan induk perusahaan (Telkom)

    Advice to Management

    Punya prospek bagus di masa depan dikarenakan bergerak di bidang busineess process management dan merupakan anak perusahaan dari Telkom Indonesia