Call Center Supervisor (Internet Sevice Provider)



    Job Describtion
    • Supervise operation and manage team (team leader & cal center officer)
    • Maintain quality & quantity of company's call center services
    • Provide report about performance team, issue and action taken to improve & achieve the target
    • Analyzing the daily activity of operation to increase and maintain their performance operational service
    • Maximum age 35 years old
    • Have work experience in call center (as team leader min. 2 years or as a supervisor min. 1 year)
    • Minimum Diploma/Bachelor Degree from any major with minimum GPA 3.00
    • Fluent in English, both verbal and written
    • Have knowledge about troubleshoot connection internet and device modem/ router
    • Computer literate (Microsoft Word, Excel, powerpoint, and Internet) and have good reporting skill
    • Highly Motivated, able to work under pressure, discipline, client & target oriented, energetic, adaptive and fast learner
    • Good communication and leadership skill  
    Monday-Friday (08.00-11.00)
    Gedung Sarana Jaya Lt. 5
    Jl. Budi kemuliann 1 no 1, Jakarta Pusat
    (Behind Gd. Indosat Medan Merdeka)
    Ke halaman perekrut
    Lowongan pekerjaan ini kemungkinan telah berakhir.

    Deskripsi Perusahaan

    PT Transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan and  PT Cyberindo Aditama (CBN).
    transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.
    transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
    transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia.
    Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.
    transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.
    We ask for your continued support in the future.

    Review ( PT Transcosmos Indonesia )

    1. 3
    Current Employee
    Gaji & Benefit
    1. 4
    Work/Life Balance
    1. 3
    Senior Manajemen
    1. 4
    Nilai & Budaya
    1. 4
    Jenjang Karir
    1. 2

    Budaya kerja di dalam perusahaan menurut saya sudah meniru ala jepang dimana perusahaan menuntut semua hal terlampir dengan baik dan cekatan.


    Tidak jelasnya management baik dari pekerjaan maupun transparasi performa kerja. Jenjang karir di dalam perusahaan pun masih kurang jelas dan cukup lambat.