Application Support - L2 - Telco experience



    HTC Global Services is expanding  and have a mass hiring for  Application Support Consultant for our MNC Client in Indonesia. 
    Here below the following list of  URGENT Jobs: 
    Position: Application Support - L2
    Must possess any of the following skills:
    • Billing / INTEC -Working experience on Billing System. Preferably INTEC
    • DWH / BI / Analytics  - Working experience on DatawareHousing, BI
    • Siebel / CRM  -  Working experience on Siebel CRM application: Service Request Module, Order Management Module, Query Performance Tuning, shell script

    Position: Application Support - L2 (eNetwork Node)
    • Providing technical support to critical telecom application Payment, Payments Gateways, Electronic reload, AIR, provisioning. 
    • Knowledge on complete subscriber life cycle in a Telco
    • Knowledge of  E// and Huawei network node is a plus ( AIR, SCP, AF, SDP, MINSAT/ECMS, SAPC, HSS, AUC, MSC)
    • Should be open to work in shifts ( 24x7)
    • Follow procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
    • Maintaining accurate records of all issues with resolution and contact details.
    • Should have fair knowledge on Incident Management / Problem Management ( Closure with RCA with customer)
    • Housekeeping and routine maintenance Business critical Applications
    • Adhere to SLA and KPI
    • Should have good knowledge on Oracle Database PL/SQL & Unix, Solaris is a must
    • Make continual improvements to procedures and documentation.
    • Automate work flows via scripting.
    • Understating of service path for Telco
    • Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.
    • Ensuring technical queries not progressing are escalated to L3 with SLA.
    Position Title: Siebel CRM Administrator
    • Manage Admin and console Components
    • Configure Siebel Application (view, EBC, and report objects)
    • Having good skill & knowledge with Oracle, MySQL DB, MS SQL DB
    • Query Performance Tuning, shell script
    Position Title: Mobile CRM Application Support
    • Java, Tomcat, configuration, troubleshooting experirence
    • Updated Patch application for various servers as per the requirement
    • Installation of SOA Suite 11g servers.
    • Deploy SOA and OSB composites using ANT Scripts, JAR Files.
    • Worked on Production Support and worked on integration support tickets.
    • Supporting Oracle Fusion (SOA) Applications.
    • Production deployments weekend support
    • Managing different types of Outages end to end to ensure seamlessness.
    • JMS Resource creation, datasource and user creation
    • Monitoring performance during load testing Weblogic console
    • Operating Systems: Windows , Linux
    • Having good skill & knowledge with Oracle, MySQL DB, MS SQL DB
    • Query Performance Tuning, shell script"
    Interested candidates may send their updated resume in a WORD format to geraldine_dot_lopez_at_htcinc_dot_ com  with the following personal details:
    • FullName
    • Email Id and Phone no
    • Applied for the Role of
    • Current location
    • Are you willing to work in Jakarta Indonesia?
    • Notice period
    • Current Salary
    • Expected Salary
    • Interview Availability

    Please expect a call from our Recruitment Team for pre-screening process. 
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    Deskripsi Perusahaan

    HTC Global Services
    Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC�s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
    We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.