It Support Helpdesk

DESKRIPSI PEKERJAAN

  • Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Network/System/Database Admin or equivalent.
  • Have an experience & good knowledge of computer network
  • Have a good knowledge of Software and Hardware
  • Actively using SQL / PL
  • Convert (an added value)
 
Job Desc:
• Resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with on boarding of new users
• Ensure each work station has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
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Company Description

Jatis is a leading e-solution provider, from both business and technical perspectives. We provide Enterprise Application Integration as well as Professional Services complemented by our consulting delivery and third party partner product to rapidly deploy technology services to our customer.

Established in Indonesia in the fourth quarter of 2002, Jatis founder and key management team have many years of experience in the Financial Services Industry, Retail and Distribution and Telecommunication Industries and having worked with various clients in their earlier days as consultants in some large consulting firms. In Indonesia and the region, Jatis Solutions has earned the trusts from both domestic and international clients of world-caliber reputation and historic stature.
 
 

Review ( PT Informasi Teknologi Indonesia )


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Pros

Menyediakan lingkungan kerja yang bagus dan sangat menunjang penyelesaian pekerjaan. Tidak sulit untuk beradaptasi karena para karyawan sangat ramah dan bersahabat.

Cons

Masih ada kekurangan dalam hal menghandle sebuah proyek sehingga harus lebih diperhatikan lagi. Belum lagi, untuk kesejahteraan karyawan terbilang kurang.