It Support Helpdesk

    Simpan

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    • Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
    • At least 1 year(s) of working experience in the related field is required for this position.
    • Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Network/System/Database Admin or equivalent.
    • Have an experience & good knowledge of computer network
    • Have a good knowledge of Software and Hardware
    • Actively using SQL / PL
    • Convert (an added value)
     
    Job Desc:
    • Resolve problems to the end user’s satisfaction
    • Monitor and respond quickly and effectively to requests received through the IT helpdesk
    • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
    • Modify configurations, utilities, software default settings, etc. for the local workstation
    • Utilize and maintain the helpdesk tracking software
    • Document internal procedures
    • Assist with on boarding of new users
    • Ensure each work station has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
    • Install, test and configure new workstations, peripheral equipment and software
    • Maintain inventory of all equipment, software and software licenses
    • Report issues to the Service Desk for escalation
    • Manage PC setup and deployment for new employees using standard hardware, images and software
    • Assign users and computers to proper groups in Active Directory
    • Perform timely workstation hardware and software upgrades as required

    Anda perlu masuk untuk melamar pekerjaan ini

    Lowongan pekerjaan ini kemungkinan telah berakhir.

    Kesimpulan Review

    Pros
    • lingkungan kerja yang sangat membuat para karyawan menjadi senang, satu sama lain sangat akrab dan sangat mudah dalam menjadikan rekan kerja sebagai keluarga
    • Para pekerja memiliki hubungan yang baik satu sama lain sehingga tidak ada budaya senioritas antar karyawan. Tidak hanya itu, gaji yang diterima oleh para pekerja sudah sangat besar.
    Cons
    • kurang memperhatikan kesejahteraan para karyawan, masih adanya kekurangan dalam hal mengatur sebuah project di perusahaan, manajemen yang tertutup pada karyawan
    • Para pekerja di tuntut untuk memiliki skill sebelum masuk kerja karena pekerjaan karyawan di lepas begitu saja. Tidak hanya itu, para pekerja juga tidak mendapatkan asuransi.

    Address

    Jl Raya Mampang Prapatan 3 RT 007/01 Mampang Prapatan, Mampang Prapatan Jakarta Selatan 12790 DKI Jakarta

    Melamar ke Pekerjaan