Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Job Description :
 
  • Answering calls and respond to emails
  • Handling customer inquiries both telephonically and by email
  • Identifying, escalate priority issues, manage, and resolve customer complaints
  • Following up customers calls where necessary
  • Document all call information according to standard operating procedures
  • Completing call logs and produce call reports
  • Attend all company meetings, training, share applicable information with management and staff
  • Filing incidents reports documents
  • Demonstrate a high level of profesionalism, honesty, integrity and work ethics
 
Job Requirements :
 
  • Fluent in english and has excellent communication skills.
  • Experience minimum 1 year in a call center environment (inbond/outbond)
  • Able to speak Malay (Malaysia) will be advantage
  • Knowledge of call center telephony
  • Excellent problem-resolution skills and ability to multi tasks in a fast-paced, high volume environment
  • Flexibility in responding to change or business needs
  • Good analytical thinking, detail oriented and high energy level
  • Minimum Diploma/Bachelor's Degree from reputable universities with minimum GPA 2,8
  • Expert in computer skills, expecially Ms. Office Application (Word, Excel, Power Point)
  • Love challenge, good interpersonal skills, honest, hard worker, high pace and high endurance
 
Working Hours : Regular Hours (Monday - Friday)

Tentang Perusahaan

Address

Jl MH Thamrin Bl E-43/28-30 Lt 3 Gondangdia, Menteng Jakarta Pusat 10350 DKI Jakarta

No. Telepon

(021) 29923587

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