- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- BA/BS degree or equivalent
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FUSION is a full-service systems integration company that founded in 1999. The company, which began as a high performance, niche market hardware distributor S/I, hasevolved and growth over time to become a provider of a wide variety of products andservices. The company is based in Jakarta, Indonesia, and can be found on the web at www.fusion.co.id
FUSION enable its customers to be more productive by allowing them to conduct business "at the right cost" with the right solution. Today, FUSION delivers a broad portfolio of information technology, business and engineering solutions to its customers in the manufacturing, engineering services,communications, energy, and consumer and retail industries and to governments in local Indonesia market.
Our business goal is to provide a creative, reliable, cost-effective solutions to ourcostumers. Together with our partners & customers, we create an environment of trust, cooperation and mutual respect in which our solutions,
services, applications and products satisfy criteria for price/ performance, reliability and innovation.