Deskripsi Pekerjaan

Are you looking for a high level of success? Do you enjoy healthy conversations about relative problems or issues with people whom you just met? Are you ready to build a global career with unlimited opportunities and industry-leading benefits?

If so, then be our Customer Service Representative!

You are joining Sutherland Global Services, a multinational IT and Business Process Outsourcing (BPO) company, specializing client solutions from customer activities to client-business relations and management services.

We have:

• The Industry-leading benefits
• Paid Trainings
• A set of global opportunities
• Not just jobs, but promising careers
• Salary Range: 2500 - 3100 RM per month

You have:

• Earned a Bachelor’s Degree (preferred)
• Have an active passport and acquired or willing to acquire a visa or permit to work in Malaysia (for Foreign applicants)
• Experience in Customer Service, Technical Support, Email or Chat Support, Proof Reading or Document Writing.
• Fresh graduates are encouraged to apply.
• Excellent English written and verbal communication skills.
• Can speak and write Bahasa Indonesia.
• Good knowledge of the Internet and Social Media (Facebook, WhatsApp and Twitter).
• The ability to deal with frequent changes, challenging customers, and extreme focus on service and sales.
• Knowledge about our products, services, policies and procedures.
• The ability to take the initiative to continuously enhance product, quality and technical skills.
• The ability to support customer concerns via email.

*** Candidates that will reach the final stage of the screening process will be interviewed face to face in Jakarta. See you there!



Tentang Perusahaan

Deskripsi Perusahaan

Established in 1986, Sutherland Global Services, Inc. (“Sutherland”) is a privately-owned technology and analytics-enabled Business Process Outsourcing (BPO) services company delivering end-to-end integrated BPO solutions serving key industry verticals and global industry leaders.

By combining highly trained people with state of the art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry while maximizing their customers’ lifetime value. Currently Sutherland has 35 delivery centres across 12 countries.

As Sutherland CEO Dilip Vellodi once said “The most important ingredient Sutherland Global Services puts into any relationship is not what we say, but what we do and what we are. Sutherland consists of thousands of professionals, all 100% dedicated to our customers, building a legacy of relationships through the consistent delivery of “end to end” customer relationship management services. We combine business strategy, business process, people and technology with knowledge, relentlessly driving towards one key objective increasing our client’s productivity.”

Sutherland and its affiliates worldwide provide RightSourcing™, a truly blended delivery model that utilizes the best talent available around the globe to deliver on our clients’ requirements. Global delivery also demands a world-class fault-tolerant network.

Sutherland Global Services Malaysia is a MSC certified company located at Bangsar South City which is a MSC Cybercenter.

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