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MEMBER SERVICE ADMIN & ENGAGEMENT COORDINATOR

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    Responsibilities:
     
    • Assist Members with enquiries and concerns via telephone, email or letter
    • Respond to written and verbal complaints and escalated emails
    • Work with the team to ensure that service and information to Club Members is imparted in a timely, accurate and professional manner
    • Assists in the development and implementation of communications programs
    • Assist with the administration tasks and represent the company as the Host at Member events and activities
    • Responsible for those members who have not made their first payment / problematic customer
    • Completion of any other tasks that maybe assigned by Manager from time to time
     
    Requirements:
     
    • A minimum of 1 (one ) year experience in time-share industry (preferably)
    • Service oriented and must have a strong dedication to customer satisfaction
    • Strong communication skill for outbound call
    • Energetic, self motivated, attention to detail and confident
    • Result oriented with strong personal drive
    • Proactive, honest, with good communication skills and team attitude
    • Able to work hard in high pressure environment and flexible with working hours
    • Computer literate
    • Excellent in spoken and written English
    • Preferably domicile in Bali
     
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    Deskripsi Perusahaan

    Accor Vacation Club is an exciting, innovative and flexible holiday ownership club providing Members with the
    opportunity for a lifetime of great holidays worldwide. The Club’s operator is part of the Accor Group, the largest and fastest growing hotel management group in the Asia Pacific region.
     
    We operate in the world wide industry of Vacation Ownership, which is the fastest growing segment of the tourism and leisure industry world wide. Accor was last into the business to start up a vacation club.  As mentioned we are only currently in Asia-Pacific area which is an area for strong growth for Accor.
     
    Our vision at AVC is to lead the way to a lifetime of great holidays by providing quality accommodation, in desirable locations and delivering world class customer service to our Members.

    Review ( PT APVC Indonesia ( Accor Vacation Club ) )


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    Pros

    Lingkungan kerja yang sangat kekeluargaan erat diantara karyawan. Lokasi kerja juga sangat strategis dan ada juga komisi mingguan dan bulanan.

    Cons

    Tekanan kerja yang didapatkan oleh karyawan sangat tinggi membuat beban kerja cukup berat, apalagi jika karyawan tidak mencapai target. Juga tidak ada penambahan uang lembur.