- Support application functionality and reliability 24x7, on site during office hour and on call during non office hour
- Support the proposed solution for application problem
- Initiate problem escalation to manager/supervisor
- Handle and execute technical solution for customer problem that related with application
- Support information of identification and escalation regarding application problem and operational issue
- Support deployment and implementation of new product/campaign/promo from business user into production system
- Attend/join training for new application
- Supervise the deployment of new software update by vendor
- Check and ensure that security and performance aspect of new initiatives are considered prior integration to production system
- Monitor retention data running properly
- Handle daily tickets and complaints
- Submit RFC and aware of any changes in the application
- Attend required meeting including teleconference meeting during office hour
- Additional task to increase the performance and initiative to improve operational process.
- Pass all reviews
- Strengthen existing culture of Control and Compliance
- Report on operations of the team base on certain periodic such as monthly and yearly
- Provide ad hoc report for operations area
- Candidate must possess at least a Bachelor's Degree from Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
- At least 2 year(s) of working experience in the related field is required for this position.
- Have knowledge and skill in Oracle Database (Inc Tuning)
- Have Knowledge and Skill in Unix system (inc Shell Script programming)
- Have knowledge and skill in ETL application
- Have knowledge and skill of Hadoop application
- Have an experience in telecommunication environment
- Have knowledge of IBM product Datawarehouse (Datastage is prefer)
- Good communication skills in English
- Candidate is willing to be assigned in client site.
- Full-Time and Contract position(s) available.
Review ( PT Jasa Teknologi Informasi IBM )
- Gaji & Benefit
- Work/Life Balance
- Senior Manajemen
- Nilai & Budaya
- Jenjang Karir
Anak perusahaan nya IBM Indonesia tetapi tekanan kerja nya tidak setinggi IBM Indonesia. Kesempatan belajar nya juga sama dengan IBMer lainnya. Ada kesempatan untuk berinteraksi dengan komunitas internasional.
Tidak ada kekurangan yang merugikan kecuali perusahaan terlalu bergantung kepada policy IBM pusat, jadinya kaku. Selenggarakan kegiatan bersama atau gathering guna mempererat hubungan antar karyawan.