Service Consultant

Requirements:
  1. Passionate about customer service and communication with proven people skills experiences
  2. Experience in hospitality industry (Hotel, FnB, Financial industry, others)
  3. Having sales, event management and/or project management background or experiences will be an advantage
  4. Proficiency in English - minimum Intermediate Level
  5. Advanced troubleshooting and multi-tasking skills

If you are interested :

  1. Please take the 50 minutes EFSET test (https://www.efset.org/id/) and send me the screenshot of the result
  2. Please attach your latest CV and recent photograph

Please email all the documents to: Nino.Mayvi@EF.com

 

Responsibilities:

Role Objective:

Overall responsible for customer service delivery, and ensuring constant customer satisfaction.

This means:

As a Service Consultant, you are the key figure with full responsibility for the day-to-day communication with adult learners, providing orientation for new students, individual study planning and student support throughout their course with EF.

 

Reporting to: Center Director

 

The duties would include but not limited to:

  1. Student progress management
  2. Communication and customer service
  3. Consulting on effective scheduling and study pace
  4. Quality assurance, ensuring promotions being communicated clearly to students
  5. Planning, organizing, and executing Student events
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Company Description

Founded in 1965, today EF is the world's largest private educational organization, offering a wide range of educational programs, from language training, educational travel, cultural exchange, professional business training to a university degree and MBA. EF has 400 schools in 60 countries. EF's International network consists og 9.000 employees and 25.000 teachers. Today EF has helped more than 15 million people learn a language, get an education or degree

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Pros

Kita bisa memiliki kesempatan untuk menjadi pegawai tetap jika disaat mengikuti magang di perusahaan ini, pekerjaan yang dilakukan cukup baik.

Cons

Gaji yang diberikan perusahaan kepada karyawannya menurut saya masih kurang kompetitif jika dibandingkan dengan perusahaan lain yang bergerak di bidang sejenis.