Customer Service



    • Helping customer to give information about mall (tenants, events, facilities, etc) in order to customer questions and answers
    • Handling customer complaints, follow up and monitor the complaint until done and make sure all complaints handled clearly so the customers feel satisfied
    • Care and responsive to all things that can be as problem and inconvenience for customer especially at public area and facility
    • Do mall orientation everyday in order to update all tenant info and promotions, finding all things that can be as problems and inconvenience for customer especially at public area and facility
    • Serve customers in order to temporary using of wheel chairs and VIP Kids Trolley
    • Serve customers in order to taxi request and car call
    • Paging information and promotion to all customers by paging system
    • Submit daily job duty report to Team Leader Customer Service
    • Perform Morning Greeting everyday in front of main entrance with Door Greeter and Security
    • Have a good health condition
    • Good looking
    • Age 18 – 27 years old
    • Educational background min Senior High School / D3 / S1
    • Minimum height 158 cm and Maximum 172 cm
    • Have ideal and proportional body
    • Not wearing glasses and no color blindness
    • Fluent in English (oral and written)
    • Full body photo must be attached (not close up)
    • Minimum 2 years experience in Customer Service, Hospitality
    • Able to use Microsoft Office
    • Good Communication/Pro Active, Dicipline, Teamwork
    • Ready for shifting office hour
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    Deskripsi Perusahaan

    WELCOME to Supermal Karawaci, where you can EXPLORE your dream; shopping, entertainment, sport, kid’s  activity, education, business and  meeting.
    SUPERMAL KARAWACI is a unique, vibrant, dynamic and the biggest Mall in west side of Jakarta. With 12.500 sqm, Supermal Karawaci is the biggest destination of choices for luxuries,  endless shopping, dining, entertainment and community opportunities.  With Xplority program, Xplor Community, Supermal Karawaci has 4 different zone (Executive, Youth, Moms & Kids, and eCenter).
    Until 2012, Supermal Karawaci continually transforms the shopping experience into an unforgettable occasion. You can find the biggest roller coaster inside mal, three kinds of cinema complex (21, XXI & The Premier), two kinds of big department store (Matahari & Debenhams), hypermarket (Hypermart, Foodmart, Carrefour), Home Center store (Informa & Ace Home Center), book store (Gramedia), Batik store (Batik Keris) and offer more than 1000 Fabulous Specialty stores, Supermal Karawaci fulfill the complete range of merchandise to Supermal Karawaci’s shoppers. Beside that, Supermal Karawaci has more than 800sqm exhibition areas.


    Review ( PT Supermal Karawaci )

    1. 3
    Current Employee
    Gaji & Benefit
    1. 5
    Work/Life Balance
    1. 3
    Senior Manajemen
    1. 4
    Nilai & Budaya
    1. 4
    Jenjang Karir
    1. 2

    Jajaran top manajemen ok, karena mampu untuk memberikan contoh yang baik pada bawahannya dan memiliki rasa peduli yang cukup tinggi.


    Bonus yang diberikan sangat tidak menentu baik untuk waktunya maupun jumlahnya dan prospek jenjang karir ke depan sangat kurang bagus.