Customer Service & Telemarketing Supervisor

    Ditayangkan 14/October/2016

    Simpan0

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    • Candidate must possess at least a Diploma or Bachelor's Degree in any major that linked to Education/Teaching/Training, Business Studies/Administration/Management, Mass Communications, Secretarial, Commerce or equivalent.
    • At least 3 year(s) of working experience in the related field is required for this position.
    • Preferably Supervisor / Coordinators specializing in Customer Service or equivalent.
    • Full-Time position(s) available.
    • Ensures the Customer Service team is to meets quality and productivity standards
    • Control the Customer Service team in terms of providing informations about Pawoon through phone call, email, and live chat.
    • Answer question from Customer Service team and provide guidance and feedback
    • Motivate and support the team to generate sales and customer retaining program
    • Optimize procedures and keep staff motivated as well as measure Customer Service team performance with key metrics  such as call abandonment, calls waiting etc
    • Able to work independently
    • Willing to work underpressure
    • Aptitude for problem solving

    Tutup pada 28/October/2016

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    Address

    Wisma Barito Pacific, Tower B Lantai 5, Jl. S. Parman Kav. 62-63, Slipi, Jakarta Barat, Indonesia 11410

    Industri Perusahaan

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