- Candidate must possess at least a Diploma or Bachelor's Degree in any major that linked to Education/Teaching/Training, Business Studies/Administration/Management, Mass Communications, Secretarial, Commerce or equivalent.
- At least 3 year(s) of working experience in the related field is required for this position.
- Preferably Supervisor / Coordinators specializing in Customer Service or equivalent.
- Full-Time position(s) available.
- Ensures the Customer Service team is to meets quality and productivity standards
- Control the Customer Service team in terms of providing informations about Pawoon through phone call, email, and live chat.
- Answer question from Customer Service team and provide guidance and feedback
- Motivate and support the team to generate sales and customer retaining program
- Optimize procedures and keep staff motivated as well as measure Customer Service team performance with key metrics such as call abandonment, calls waiting etc
- Able to work independently
- Willing to work underpressure
- Aptitude for problem solving
Tutup pada 28/October/2016
- 0 reviews
- 0 gaji
Wisma Barito Pacific, Tower B Lantai 5, Jl. S. Parman Kav. 62-63, Slipi, Jakarta Barat, Indonesia 11410