Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

  • Candidate must possess at least a Diploma or Bachelor's Degree in any major that linked to Education/Teaching/Training, Business Studies/Administration/Management, Mass Communications, Secretarial, Commerce or equivalent.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably Supervisor / Coordinators specializing in Customer Service or equivalent.
  • Full-Time position(s) available.
  • Ensures the Customer Service team is to meets quality and productivity standards
  • Control the Customer Service team in terms of providing informations about Pawoon through phone call, email, and live chat.
  • Answer question from Customer Service team and provide guidance and feedback
  • Motivate and support the team to generate sales and customer retaining program
  • Optimize procedures and keep staff motivated as well as measure Customer Service team performance with key metrics  such as call abandonment, calls waiting etc
  • Able to work independently
  • Willing to work underpressure
  • Aptitude for problem solving

Tentang Perusahaan

Address

Wisma Barito Pacific, Tower B Lantai 5, Jl. S. Parman Kav. 62-63, Slipi, Jakarta Barat, Indonesia 11410

No. Telepon

02130306626

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