Client Relations Specialist

    Ditayangkan 30/September/2016


    • Attend to customer walk-ins and incoming customer calls
    • Translation of webpages to local Indonesian language
    • Handles customers concerns specifically related to their experience with the Company's
    • products and support
    • Ensure effective handling of customer queries on company's products, handling of complains
    • and related correspondence
    • Demonstrate keen interest to find out the real needs of the customers and help resolve their
    • problems
    • Work with the team leads when necessary, to resolve the customers concerns
    • Responsible in handling emails/live chat online and on marketplaces
    • Candidate must possess at least a Diploma or Degree in any field
    • Able to converse and correspond fluently in English.
    • Minimum 1 year experience in customer service preferred
    • Excellent communication skills, on the telephone or in writing.
    • Very patient in handling concerns from different types of customers
    • Highly motivated to learn and ability to learn new concepts quickly and apply to assigned tasks
    • and responsibilities
    • Good task management and cross-functional team coordination skills
    • Ability to think work as part of a team, to integrate with others and to show personal initiative
    • Results-oriented, career-minded, hard-working, focused, and team-oriented player
    • Strong analytical and problem-solving skills
    • Has the initiative and the ability to offer new ideas
    • Strong knowledge of customer care processes and techniques
    • Dedication to providing exceptional customer service

    Tutup pada 30/October/2016

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