Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Responsibilities :
 
  • Management of a team up to 15 people
  • Hold team and individual meetings to review perfomance and manage productivity of the team
  • Setting, monitoring and assessment of performance targets
  • Planning capacity requirements
  • Monitor available capacity utilization
  • Be on standby as per the defined working hours / shift and report in time to supervisor in case circumstances outside of  the Officer's control prevent him to join the shift work with provided tablet and relevant application to process and log infromation about the cases assigned
  • Provide first class service to customers in the field and focus on customer experience
  • Receive, process and report on Home visit requests
  • Receive requests for marketing material/POS Logistic and IT equipment delivery, provide receipts of hand over the                   material from POS.
  • Maintain SLA
  • Report and escalate all processes and issues to Team manager
 
Requirements :
 
  • Maximum 35 years old
  • Advance using MS. Office
  • Experience with managing documents and people
  • Experience with setting Service levels, KPIs and thresholds
  • Detailed knowledge of assigned geography 
  • Flexible problem solving skills
 

Tentang Perusahaan

Deskripsi Perusahaan

PT Home Credit Indonesia memulai kiprahnya di Indonesia sejak tahun 2013. Indonesia dianggap sebagai pangsa pasar yang menjanjikan bagi Home Credit dan perjalanan perusahaan ini pun diawali dari kota Jakarta. Berikutnya diikuti oleh Bandung dan kota-kota lainnya pun sedang dalam tahap perencanaan. PT Home Credit Indonesia memiliki izin usaha sebagai perusahaan jasa pembiayaan di dalam toko untuk barang-barang konsumsi tahan lama contohnya peralatan rumah tangga, peralatan elektronik, telepon seluler dan sebagainya. Markas pusatnya di Indonesia terletak di Jakarta. Pelayanan yang disediakannya mencakup pembiayaan tanpa pembebanan jaminan (non-collateralized) dan pembiayaan non tunai (non-cash financing).

Why join us

Home Credit Indonesia has done a great expansion in Jabodetabek, Bandung, Surabaya, Makassar, Yogyakarta, Semarang and will always expand rapidly forward. Working with us gives you the opportunity to have international learning experience. Interact intensively with people from different nations, learn about new culture, and always challenged to speak your mind. High performance employees are recognized by the management and opportunities for career development are widely open.
 
We don't just work, but we make our work fun and enjoyable. There are lots of other activities that we do, such as outing, party, social activities, and others.
 
 

Address

Gd.Plaza Oleos Lt.8 - 10, Jl.TB Simatupang No.53A

No. Telepon

021 - 29539655 ext : 73109

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