Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Are you passionate in:
  • Helping customers and users get a better product experience?
  • Analysing data and observing industry’s trend?
  • Providing insights for product enhancements? 
Join us as our Product Support ONLY if you:
  • Possess sharp analytical skills
  • Organised and logical
  • Enjoy working in a start-up environment
 
Overview
 
The Product Support Assistant monitors and maintains users’ experience of the application and often evaluates the users’ needs in order to provide excellent product enhancements.
Responsibility
  • Serve as a point-of-contact to users and providing replies to comments and feedback from users.
  • Analyses users’ feedbacks and comments on the applications and drawing relevant conclusions for product improvements.
  • Analyses market movements for product improvements.
  • Work with the technology development team in performance analysis and providing sound insights.

Required Core Competencies
  • Must have experience in the digital industry - and understands industry’s trends, users’ preferences and behaviours.
  • Sharp analytical skills - the ability to exactly identify and separate between users’ needs and wants.
  • Logical problem solver
  • Ability to communicate in English - both written and spoken
 

Tentang Perusahaan

Address

Jalan Tanjung Duren Utara IIIA, North Tanjung Duren, West Jakarta City, Special Capital Region of Jakarta, Indonesia

No. Telepon

6221-29508848

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