Product Support Assistant



    Are you passionate in:
    • Helping customers and users get a better product experience?
    • Analysing data and observing industry’s trend?
    • Providing insights for product enhancements? 
    Join us as our Product Support ONLY if you:
    • Possess sharp analytical skills
    • Organised and logical
    • Enjoy working in a start-up environment
    The Product Support Assistant monitors and maintains users’ experience of the application and often evaluates the users’ needs in order to provide excellent product enhancements.
    • Serve as a point-of-contact to users and providing replies to comments and feedback from users.
    • Analyses users’ feedbacks and comments on the applications and drawing relevant conclusions for product improvements.
    • Analyses market movements for product improvements.
    • Work with the technology development team in performance analysis and providing sound insights.

    Required Core Competencies
    • Must have experience in the digital industry - and understands industry’s trends, users’ preferences and behaviours.
    • Sharp analytical skills - the ability to exactly identify and separate between users’ needs and wants.
    • Logical problem solver
    • Ability to communicate in English - both written and spoken
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    Deskripsi Perusahaan

    Who We Are:

    We develop news aggregator for the world.
    We are a start-up founded by 3 individuals in 2 countries - China and Indonesia. Our company is founded in 2015 and is fast growing to be one of the largest mobile news aggregator (Android-based) in Indonesia and Brazil.
    As of September 2016, we have launched our news aggregator to Brazil and Indonesia. In total, we have gathered more than 13.000.000 downloads worldwide. We have experienced phenomenal growth especially in Brazil, harnessing more than 5.000.0000 downloads in just 5 short months.Be a part of a global company! We develop news aggregator for the world. 
    Our team includes:
    • Passionate, determined leaders - with rich experience in some of the largest internet and IT companies in the world (Baidu and Microsoft) 
    • World renowned Venture Capitals - Hillhouse Group Capitals, Bertelsmann Asia Investment and an ultra-successful founder-turned-investor
    • Creative and energetic staff - who works tirelessly and drive results behind our exponential growth 
    You can find our applications on Google Play Store: 
    Indonesia - Baca - Temukan Beritamu
    Brazil - Central das Noticias
    Join us if you share the same dreams and values as us: 
    - As a company, we believe to be part of something big - that is global in nature
    - As a start-up, we believe in making small daily progress - each tiny effort builds onto the next, so that brick by brick, magneficent things can be created, great confidence grows and uncommon dreams are realised
    - As a team, we believe in doing our best work - all work is a chance to express our personal talents, to create our art and realise the genius that we were meant to be.
    - As people, we believe in being kind - every moment in front of another human being is an opportunity to express our highest values and influence someone else with our humanity
    - As leaders, we believe in standing for something bigger than ourselves -  by being significant, being of service to as many people as possible. This is how each of us can shift from the realm of ordinary into the heights of extraordinary.