Product Support Assistant

    Ditayangkan 15/October/2016


    Are you passionate in:
    • Helping customers and users get a better product experience?
    • Analysing data and observing industry’s trend?
    • Providing insights for product enhancements? 
    Join us as our Product Support ONLY if you:
    • Possess sharp analytical skills
    • Organised and logical
    • Enjoy working in a start-up environment
    The Product Support Assistant monitors and maintains users’ experience of the application and often evaluates the users’ needs in order to provide excellent product enhancements.
    • Serve as a point-of-contact to users and providing replies to comments and feedback from users.
    • Analyses users’ feedbacks and comments on the applications and drawing relevant conclusions for product improvements.
    • Analyses market movements for product improvements.
    • Work with the technology development team in performance analysis and providing sound insights.

    Required Core Competencies
    • Must have experience in the digital industry - and understands industry’s trends, users’ preferences and behaviours.
    • Sharp analytical skills - the ability to exactly identify and separate between users’ needs and wants.
    • Logical problem solver
    • Ability to communicate in English - both written and spoken

    Tutup pada 29/October/2016

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    Jalan Tanjung Duren Utara IIIA, North Tanjung Duren, West Jakarta City, Special Capital Region of Jakarta, Indonesia

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